Great service
Great service
By Diane E.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
51 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We bring to you the product known as the "Tree of Life." A beautiful and meaningful gift for everyone. We are ready to listen to reviews from you, whether they are negative or positive. We will take them into consideration to improve it even better in the future. We hope that you or those whom you have gifted it to will feel joy and happiness upon seeing the Tree of Life. Thank you. CEO of Sky Terrarium LLC.
Sky Terrarium (skyterrarium.com) has 51 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
Showing 16 reviews with 5 stars · Clear filters
Great service
By Diane E.
I had an issue with my order and they were quick to replace it. It’s absolutely beautiful and I love it.
By EdieAnn L.
The smiles and elation to the lady it was presented to. Unique and precious gift
By Mark N.
Customer service is fantastic. The shipping of the new tree was way faster than I expected, and they took care of their packaging.
By Covy F.
I ordered the lucky wood with vase, substrate, moss and lamp, $99. It was well packaged and had sprouted during the journey BECAUSE it was packaged properly in that vase. It is beautiful. Remove the cotton very slowly, it can tangle & break off the sprouting leaves if you aren’t VERY careful & slowly remove it a small amount at a time. Because it will get significantly larger than the vase, (most examples shown in shallow dish) I relocated everything to a decorative bowl. It was not difficult to move everything to the bowl, I even added more decorations to change around. I really love this thing. Everyone comments on how attractive it is. The included bottle of fertilizer was labeled in Chinese, I am using my best judgement. This substrate included is excellent for this venue, the moss looks healthy too. Keep the substrate wet but don’t float the moss. I put the fertilizer in the water, don’t let the substrate totally dry out. Yes, it needs light to grow, a little lamp is important. It did sprout, though, in the dark mail, moist but not wet. If you want it to continue to grow healthy, possibly even bloom, you will need to give it light.
By Maxine D.
Response from Sky Terrarium· Sep 27, 2024
Thank you so much for your support and understanding. Hopefully, we can serve you more in the future 😊.
Got a dead plant and they made it right. Love my tree of life terrarium!!!
By Daniel O.
Response from Sky Terrarium· Sep 27, 2024
Thank you so much for your support and understanding. Hopefully, we can serve you more in the future 😊
Easy to order and came fast.
By Kristine L.
Response from Sky Terrarium· Aug 21, 2024
Thanks for your feedback. We are so happy to hear that you love your Lucky wood. Hopefully, we can serve you more in the future. Thanks for your support and understanding.
It's a beautiful terrarium bought it to spruce up the living room and it looks wonderful
By Jay
Response from Sky Terrarium· Aug 3, 2024
Hi Jay, thanks for your order and we are so happy to hear that you love your tree of life. Hopefully, we can serve you more in the future. Let us know if you have any questions, we always happy to help you solve any issue you may have. Thanks for your support and understanding.