SkycasketsReviews of skycaskets.com

The company names are Sky Casket, Sunset Caskets, Dignity Caskets and Fast Caskets, they are all owned by the same person Matt Warner. DO NOT BUY CASKETS FROM ANY OF THESE COMPANIES. The caskets are horriblly made and even if they tell you they are made in America THEY AREN'T, these are made in China. If you are dissatisfied with the casket forget returning it or ever seeing you money again. THESE COMPANIES ARE NOTHING BUT RIPOFFS. STAY AWAY, FAR AWAY!!!!!!!!!!!!!

Sunset Casket, a.k.a Skycaskets.com or Fastcaskets.com, has the most unprofessional, rude and racist owner, Matthew Warner. Please do not do business with this SCAM company from Utah! I found skycaskets.com looking for a casket for my father who passed away a few days earlier. After asking some questions, I told him I'd think about it but then he started to aggressively try and get me to purchase from him. He said that he was the owner and his company has multiple warehouses in Virginia (this was blatantly false after doing some research afterwards), so he could get the casket to the funeral home the next day. When I told him I'd call him back, he said to me "Why don't you want to buy the casket from me, China Man?" At first, I thought I misheard him but then he repeated that racist statement. I asked him why he even thought I was from China and he said he could tell by the way I spoke. I then told him that my ethnicity has nothing to do with buying a casket and by the way, I'm not from China. I then told him that I refuse to spend my money from a business with a rude and racist owner and then hung up on him. Matthew then used his direct line to call me on my phone and said "Do you want to buy it China Man?" I was appalled...what business would harass potential customers? My brothers and sisters were also in the room and overheard the conversation and were disgusted at this repulsive customer service. I told him I would never buy from a racist owner and hung up on him again. He then called me again and said the same thing "Do you want to buy a casket, China Man?" I hung up on him and then he started texting and harassing me. At this point, I was livid...here I was, grieving for my father while trying to work out all the logistics for a funeral service and now I was dealing with Matthew Warner, a nasty and racist owner of a casket company that was harassing me. I started Googling his company and found out that he has a track record of harassing other customers and generally being an unprofessional jerk to grieving customers. They will try to SCAM or harass you!!! After getting harassed by phone and text, I called the Utah police department and tried to submit a complaint because I was afraid he was going to do something violent because he was obviously not a sane person. They told me that if they have enough complaints of this company harassing other customers, they can open up a case and start investigating. If anyone has been wronged or harassed by this jerk owner, PLEASE contact the Salt Lake City or the Unified Police Department and submit a complaint against this company. In addition, I highly suggest posting a review on bbb.org under "Sunset Caskets" so others do not get SCAMMED by this company. At the end of the day, I am relieved that I did not spend my hard earned money on this SCAM company that is owned by a rude and racist owner. He needs to go out of the casket business and not be able to SCAM people who are grieving for their loved ones.

High pressured, condescending & rude! Made fun of me for wanting to call back saying, "The dumbest in 32 years, ha!" Awful company!!!

Beware of the bait and switch. Sold me a casket to big for a standard sized vault and didn’t bother to tell me. Had to pay funeral home extra to upgrade vault size.

RUN THE OTHER WAY. BIG SCAM. We were on a tight budget so I searched online for a less expensive casket. Found what we wanted at Sky Caskets. Called and spoke with the person who assured me he was with Sky Caskets. Told him which casket we were interested in. I specifically asked about additional costs as we didn’t have a lot of funds to use. He assured me that the advertised price would be my cost. He claimed to be in Cleveland “right down the pike” and said it would be an easy delivery. I agreed. He told me he would need me to sign and intitial an authorization he was emailing to me and called me back after he sent it to, walk me through where/how. I opened it (the form was larger than my screen) but I followed his directions looking down the middle for boxes to initial and signature at bottom. I trusted them but it was a BIG scam. I then received an invoice in my email and noticed the price was completely different. The agreed price was $995. The invoice was for $1492. No shipping charged. I immediately called back but the would not answer phone. Called again later using a different phone. Same guy answered but claimed to be someone else. He claimed to be so sorry for the mix up and assured me he’d check into it and call me back. He did not. Again would not answer my call later. Used a friends phone and called again. Same guy with yet another name. He said I could not cancel order or would be charged $700 restocking fee. I explained it was still there so there shouldn’t be a charge. He became rude, yelling at me that he was working on it and hung up on me. My credit card was billed the $1492.00 from FAST CASKETS. Gee another name. Now our loved one will not get a head stone as Sky/Fast Caskets cost $497 more than we were quoted and used up the funds.

Rex is a con artist. He sold us the wrong size and color casket, delivered late and then tried to get my sister and I to make the funeral home pay shipping and restocking fees if he brought another one to us telling us to be strong and to not let them (funeral home) get away with it like it was their fault he sent the wrong size, wrong color...now he is unreachable until 11pm that he calls my sister asking her if we still need another casket but refusing to take the other one back. Needless to say we had to get another one but NOT from him but we are stuck with the one he refused to take back and had the nerve to wish "Good Luck"...bad business bad customer service and in hindsight you can tell its common practice of disappointing desperate grief stricken people.

"SKYCASKETS.COM" "FASTCASKETS.COM" "Sunset Casket LLC" Dishonest, rude, foul mouth. The site takes your order and then they call you to tell you that you have to pay additional for delivery. The first time ever where the customer service has foul mouthed me on the phone.

Horrible customer service and just plain corrupt thief. Charged 595 for shipping when i hadn't even given him a date. He also refused to refund my distraught mother just one hour after ordered. And won't answer phone calls. Rex or whatever your real name is.. you'd better call me . It was only a matter of time before your illegal and immoral business practices came back to bite you