100%
Purchase made in error. Made contact with gramophone. Problem was solved immediately.
By J-disel
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
201 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to SKY by Gramophone. We're Gramophone's online audio store. We provide high-quality audio products that suit every lifestyle. Shop today!
SKY by Gramophone (skybygramophone.com) has 201 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
201 approved reviews, newest moderated first
Purchase made in error. Made contact with gramophone. Problem was solved immediately.
By J-disel
Very nice piece, only drawback was I had to put the the entertainment center together like a puzzle. I expected one solid piece of furniture I still give it five stars.
By Victor R A.
Why ask me? The item I ordered is back ordered for 60-90 days. The online sales experience was fine, but I wish that an out of stock notice had been shown BEFORE I purchased. I understand that it’s due to chip shortages, which is really nobody’s fault.
By Laurie
Great delivery just requiring 21 or older UPS signature, in order for delivery of Sony WH1000XM5.
By Cody C.
Excellent customer service. Very friendly & helpful.
By Tom P.
Great service including delivery. Very pleased with the whole experience. Great staff.
By Barry C.
Love this new unit, I have it hooked up on the balanced output on the MB20. Great addition to my MAC7200, McIntosh needs to make this option standard on the MAC7200.
By Scott R.
Awesome customer service. My item (Chord Huei) arrived without a grounding plate and they contacted THEIR supplier and had them reach out to me. Couple days later, I was up and running. EXCELLENT PRICES. Their supplier is The Sound Organization, and they are great too. That makes a world of difference when the wholesaler and the retailer are both class-acts.
By Rob F.