I be disappointed about there service
I be disappointed about there service. very sad I wish their service will better early
By Christopher P.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
539 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 20 years, Skin Spa New York has offered in-demand skincare at affordable prices. From the moment you step into one of our locations in NYC or Boston, you’ll experience the luxury without the luxurious price tag. Whether you’re looking to relax with a custom facial or try out laser hair removal, you’ll feel pampered, beautiful, and healthy. Every member of our Skin Spa team works hard to ensure you get the best treatment possible. You can trust our knowledgeable, skilled, and professional staff to help you from start to finish. From consultation to post-procedure, you’ll be in good hands. Clearly committed to beautiful skin, SKIN SPA prevents, corrects, smoothes, tightens, lightens, erases, and banishes wrinkles, large pores, sun damage, age spots, skin laxity, and unwanted hair. Whether you’re looking for anti-aging treatments or a glow-up before a big event, Skin Spa New York has you covered. We can’t wait to help you feel and look your best for whatever your day holds.
Skin Spa New York (skinspanewyork.com) has 539 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 46 reviews with 3 stars · Clear filters
I be disappointed about there service. very sad I wish their service will better early
By Christopher P.
When I book I can apply a promotion
By Customer
I used to have an account but looks like I was maybe purged from the system?
By Sarah K.
Response from Skin Spa New York· Dec 19, 2019
Hi Sarah, Thank you for your feedback. We do have an account and unused services. Feel free to contact me at your convenience if you'd like to book an appointment or if you have any question. In Wellness, Johann @ Skin Spa Midtown
3.5 stars They're okay. It depends on which person does the particular service, so once you find someone who's good at waxing or massage or facials, stick with them. They market products and services too heavily at times, when you're in a massage and just want to relax. The decor in the individual rooms could be more zen, less spartan, but they are always clean. And the music, the music could so easily be changed to a nice atmospheric rotation. It boggles my mind they've been playing the same songs for years. Scheduling is usually easy and importantly, there is slways some promotion going on. Their packages are great, you really do walk out saving. It makes no sense to me though that they don't allow you to give one of your package services to someone else. To me that's just obvious. If my friend likes it, she's telling her friends and coming back. And I already paid for the service anyway, so...what's the problem? What does skinspa lose? Yeah, so reception can be too snooty and persnickety at times.
By New Y.
Kira was really nice but the wax was subpar. Lots of hair still there after i had the chance to shower and review.
By mdb
Skin Spa used to be awesome years ago. Now they just try to get you in and out fast.
By Lora M.
The first time I went, my facial was wonderful. However, the technician for my second facial popped my pimples and left permanent scarring on my chin. She should have known to perform extractions only on pores, and not on pimples.
By Claire
Masseuse was super friendly and courteous, and the deep tissue was okay (not that deep, but very relaxing). The only issue was the receptionist! She was exceptionally rude and also did not know how to give directions to find the office OR unlock the door downstairs. Even her instructions on how to find the bathroom were confusing. @Skin Spa, consider hiring a more competent receptionist because it leaves a bad taste in the customer's mouth and unfortunately influences tipping.
By Megan R.