I ordered online like 10 day ago
I ordered online like 10 day ago. I paid however I didn’t get a receipt or anything that confirm my order. There’s no phone no to call or site to contact It’s really a big SCAM!!!
By hanan H.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
69 reviews
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SkinMedix offers hundreds of premium and organic skincare lines from leading brands like SkinCeuticals, Neocutis, and Obagi, all priced right. Shop today.
Skinmedix (skinmedix.com) has 69 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
69 approved reviews, newest moderated first
I ordered online like 10 day ago. I paid however I didn’t get a receipt or anything that confirm my order. There’s no phone no to call or site to contact It’s really a big SCAM!!!
By hanan H.
Odd, all these negative reviews. I read them only after ordering my products and figured I had lost my $180. However, received notice of shipment and then the shipment arrived quickly. I compared my products with my friend’s who had ordered my products directly from Obaji. Same product. No counterfeit. Am perplexed how some of us have a great experience de and som don’t. Believe it would benefit Skinmedix to answer some of the negative responses. Had I read reviews before ordering, I would not have ordered from them.
By Maureen A.
Pathetic Company i ordered for skin products from this company for the first time worth 360$ after i ordered it and paid it through PayPal. Neither i received an confirmation email nor i got an email with shipping confirmation. when i called them and left several voicemails no response whatsoever. nor emails were replied. when i opened a case with PayPal they responded back with tracking saying it was already delivered 2 weeks ago which i never got. would never do any business with them.
By Taresh S.
This is the second time I have reordered Retinol Obagi 1% product at this website, best price and quality product, because I have used the 4th bottle so I have experience about the product Obagi and have free shipping 👍
By Hang_ N.
Ordered a product for $172 dollars and it burned and blistered my skin. I sent it back and was told they do not give refunds only on unopened purchases. I told them I had no idea this would happen and asked for a partial refund. They would not compromise and told me to see a doctor! I have never had a problem with returning anything before with other companies. I found that to be unprofessional and will never order anything from them.
By TK H.
I bought this product before reading any of their reviews and I cannot express how disappointed I am. The texture and smell are completely different from the Obagi Nu-Derm I'm so familiar with, I’ve been using this product for around 10 years. I won’t be using this particular product as I don’t trust the ingredients in it and it’s a specialised formula. They say “if it’s too good to be true…”
By CHRISTINA H.
Counterfeit products are being sold on this website. I have ordered a Obagi Medical product here. After reading the negative reviews decided to buy it from an authorized Obagi store. You can clearly see the difference between both products on the product itself and the packaging. Don't know about other products.
By Orn
Skinmedix.com does not refund unless your product arrives damaged. I just paid $92 for a product that irritates my eyes and I have no recourse. STAY AWAY!!!
By Sharon P.