SkiEssentialsReviews of skiessentials.com

This was the single worst online shopping experience of my life. I saw all of the commercials, you tube videos and got lots of emails so I assumed they were on top of their game. I tried to order 3 sets of skis for Christmas presents as we were going on a ski vacation on the December 27th. Luckily they did not have one of the skis in stock so I ordered from Al's ski barn on December 2nd and received my skis with mounted bindings on December 8th after a few emails back and forth. their communication was phenomenal. I placed the order from Ski Essentials on December 1st and after I received my other set of skis from Al's I reached out to Ski Essentials a few days later when they had not yet arrived. This is where the frustration really set in. One thing that I do not like is a lack of communication or responses to chats or emails. Forget about getting a hold of them by phone. I must have spent 6 hours of my time trying to get answers to no avail. I finally got an email saying if I wanted faster shipping I could upgrade my order to 2nd day air for an additional $100. It was about 2 weeks since I placed my order and they still did not ship out...WTF. Needless to say I was not happy. You can leave a message but won't get a call back. It took a few days to finally get one person named Crystal to help. She was good and updated the shipping on what I though was both sets of skis for 2 day shipping. At this time it was now December 17th and I did get one set on 12/19 but could not get any response on the other set of skis. I finally had enough and demanded a response by 12pm on December 18th or I wanted the order canceled and refunded. I had no faith I would get the skis before Christmas so I ordered them from Backcountry. I placed the order with them at 12:10pm on 12/18 and then received a response from Ski Essentials around 12:50 saying they were sorry and they would put a rush on the order and send out immediately. I told them it was too late I already ordered another pair of skis so they did refund my money. I got the Skis from Backcountry on 12/20. The only person that ever responded was Krystal. I think this place takes on too many orders and does not have the ability to get them out the door. If you have unlimited time and do not care about waiting more than 3 weeks this is your place. I sure hope this was just bad timing and a real limited issue.

Horrible experience. Placed an order 2 weeks before Christmas (i didn't need the skis until January 5th) No expected ship/delivery date was provided. After 10 days and not hearing from them - I tried to contact them. I called twice, emailed multiple times, waited on live chat for more than 2 hours - NOTHING. FINALLY - someone replied (after 10 days) and nothing had been done on our order yet. We cancelled the order and ordered from another company - but had to pay nearly $300 for 3 day shipping (or we wouldn't have had skis for our trip) If you can't handle the business, then don't accept it.

I had a very disappointing experience with this company. They list products online at lower prices to attract customers, but after payment is made, they send an email claiming that the price has increased and demand the difference. When I rightfully questioned this, they cancelled my order without my consent. Their customer service, particularly from a representative named Eric, was unhelpful and dismissive. Instead of resolving the issue, they avoided accountability. This is not how a professional business should treat its customers. I strongly advise against buying from them as the pricing tactics are misleading and the customer service is unacceptable.

The team was incredibly helpful, quick to respond, and truly went above and beyond to make sure I got exactly what I needed. Friendly, knowledgeable, and genuinely cared about my experience—an absolute pleasure to shop with. Highly recommend!

Bought a set of skies from these guys a year or so ago. Surprised they only have 4 stars as their service was a solid 5 stars. Ordered skies, gave them my sole length on the boots then they put a fresh coat of wax on free of charge and threw in free shipping 900 miles away. Great service and the best prices at the time.

jeg købte en skihjelm, og var lidt nervøs ved det, da den skulle sendes fra udlandet, men den blev leveret hurtigere end forventet og alt gik super

Ordered a pair of 2024 ski boot for my son, the pair I received was manufactured in April of 2022. If I wanted 2022, there was other cheaper options before I made the order. I called to understand the situation and was told it was a carry over boot from the 2023 season. Since the boot will be used as hand me downs for my 3 kids, I plan to return it so I can purchase a more recently manufactured boot. I was told that I would have to pay shipping and was even asked if I called to check on it before my purchase. Basically the customer service is blaming me for not researching enough and it is my fault. I express that to the customer rep, and was told, "okay, I can offer you return label". I still have not gotten the return label yet so I might need to call back. Skiessentials review videos online is great and made the purchase with them to give it a try. I will not buy again, I will go back toevo.com instead, they have great customer service.

I ordered a pair of ski on Ski Essential's website. Not knowing them, I had limited expectations. 24h later the ski were packed, shipped, tracking number received. As I had possible issues with UPS, i reached SkiEssentials and their team were very responsive, providing instant response with accurate info. Very happy with my overall experience: Good deal, great followup and support. Kudos.