This is my 4th watch and after 6 months…
This is my 4th watch and after 6 months I start getting lines across the screen and eventually the screen goes black. Why is this happening, I am done with this watch.
By Sandy H.
Sunday, November 8, 2026 · Customer reviews of US businesses
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145 reviews
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Founded in 2007, SKG is a high-tech R&D company that specialized in developing wearable health devices. SKG combines the best of fashion and technology and packs everything great into beautifully-designed massage products that enable a healthier lifestyle. SKG’s products have received recognition from the international design community, including the Red Dot Design Award and IF Design Award. In a modern world of fast living and full of stress, SKG is committed to delivering health and relaxation products that help people live healthier, longer, and better lives.
SKG (skg.com) has 145 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
145 approved reviews, newest moderated first
This is my 4th watch and after 6 months I start getting lines across the screen and eventually the screen goes black. Why is this happening, I am done with this watch.
By Sandy H.
I have sent 3 emails trying to get support or response to my product not working within a week or 2. Not only did tickets not receive any response, I am sent a email to review my experience. My product stopped working, in under half a month, I get no response for tickets submitted. To be continued.
By kerry
Response from SKG· Aug 20, 2026
Dear Valued Customer, Hello! We sincerely apologize for the frustrating experience you have had with our customer support and product. To help resolve this issue right away, please reach out to us directly at [email protected] or leave a message through our online customer service function at www.skg.com. Our team will prioritize your case and assist you immediately. Thank you for your patience, and we deeply apologize again for the inconvenience caused. Best regards, SKG Customer Support Team
It took almost 3 months for my order to arrive in Australia. With the tracking link updating that the item has been returned to sender. And then some time later, a random Australia Post delivery from "Shipping Dept" no additional details showed up on my email. Didn't know what it was. Then it arrived. Product was good but customer service is very, very poor. I have sent multiple follow up emails regarding my order, they never replied.
By Sydney C.
Response from SKG· Aug 20, 2026
Dear Valued Customer, Hello! We sincerely apologize for the frustrating experience you have had with our customer support and product. To help resolve this issue right away, please reach out to us directly at [email protected] or leave a message through our online customer service function at www.skg.com. Our team will prioritize your case and assist you immediately. Thank you for your patience, and we deeply apologize again for the inconvenience caused. Best regards, SKG Customer Support Team
I haven't received my product yet and I've been waiting for a month.
By Enes T.
Order never arrived, no reply to my mails. Never buy again
By giovanni A.
I am dissatisfied with the SKG V9 Pro smartwatch I. It is not functioning as expected. Specifically, it is not charging properly even though this is only the second time I am attempting to charge it. I emailed the complaint to SKG a couple of days ago but no response has through
By Sw
Never received the merchandise from SKG. Checked the progress of the order, the last time, a month ago. This was a month after placing the order. It was still in the Order Received mode, waiting to be shipped. No phone number for SKG. Sent an e-mail to get info on the order and whether it had shipped or not about 3 weeks after placing the order--no response from SKG. Haven't received a refund. Finally, ordered same product from Amazon and it came within a week.
By Pete
It has been one month since I placed my order and I have not received my order nor any updates since the day of purchase. I was charged for the items but have been unable to find out where they are.
By Michelle C.