Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
180 reviews
SkateProSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SkatePro was founded in 1996 and has grown to become one of the leading international online action sports shops. The company sells and delivers goods to more than 25 countries across Europe and North America.SkatePro specializes in equipment, accessories and clothing for scooters, skates, boards, BMX, surf and winter sports and sells products for all skill levels and age groups.The company strives to be trustworthy, professional and competent in relation to sales of products, service, and customer experience. SkatePro’s staff share a passion and knowledge for action sports, and will always be on hand to advise and assist their customers.Whether you plan to be active on the streets, the slopes, or the water, SkatePro should be your trusted retailer of choice.The current product range covers: • Pro Scooters• Skates & Ice Skates• Skateboards & Longboards• Surf & Wakeboards• Skis & SnowboardsSkatePro also offers the option to create custom-built products:• Scooter Builder• Skateboard Builder• BMX Bike Builder• Snowboard Package Builder• Aggressive Skates Builder
SkatePro (skatepro.com) has 180 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 7 reviews with 2 stars · Clear filters
Why did you not double box the shoes? The original shoe box is ruined
By Travis M.
Response from SkatePro· Sep 27, 2022
Hello There Thank you so much for taking the time to reviews us and give is your feedback. We are going to contact you directly to understand if there is anything that we can do for you. All the best
I tried the inline skates but due to health reasons I couldn't use them. I returned them with very minimal wear but was only refunded $50.00. Most companies have a more reasonable and customer friendly policy. Needless to say I was very disappointed and will not recommend this company's products.
By Gary
Response from SkatePro· Sep 2, 2022
Hello Thank you for taking the time to review us. Our apologies for any inconvenience experienced with our return service. The skates were not eligible for being returned due to them have been used. As a gesture of good will, we have still issued the 50$ refund. We hope it remains our honor to keep servicing you as a customer. Best wishes.
The laces were too wide. The picture looked small. No description of width size. How do I return these unwanted laces?
By peter J.
Response from SkatePro· Aug 29, 2022
Hi, I'm sorry the laces are wider than expected. If you ever are in doubt, or can't find any information on our site, you are always welcome to contact us for advice. If you wish to return the item, you can register a return online on our website. - Jonathan
The skate broke on the first use. They tried to repair, but used a different color strap and it still didn't work right. They still haven't fixed it but they won't do a refund.
By Krystal K.
Response from SkatePro· Jul 27, 2022
Hi Krystal, I'm sorry to hear about the issues with the skates. They have been repaired and shipped back to you on Monday. Hopefully all is now resolved. If there's anything we can help you with, don't hesitate to reach out.
The trucks are plastic and have loosed up on me 3 times that I had to go to urgent care and my wrist is not the same. Needs to be stainless steel.
By AB
Response from SkatePro· Jun 24, 2022
Hi, Thank you for your review and feedback about your skates. I have checked your skates and the plate is indeed made of Fiber glass, Plastic, Composite. You can find this info also in the product specifications on our website. But we are always available to assist you with your purchase. :) Regarding the loosening of the trucks, it is indeed possible that the trucks come loose. Because action sports equipment must always be maintained, we always recommend checking all bolts before use. / Roel
I waited for more than a week and got a used product
By Jessie
Response from SkatePro· Jun 3, 2022
Hi there, Thank you for your feedback! I am really sorry about this situation.. I can see that we have already solved this problem for you by offering a partial refund for this issue. Please let us know if you have any questions, or if you need any help :)
Going by the sizing chart on SkatePro’s website did not work well for me. I got the correct size based on their numbers, and the skates were significantly too small. Had to pay for the expensive return shipping fees overseas and then got charged a fee for not having “all the original packaging”. Loved the skates too, but super disappointed with the rest.
By Rachel R.
Response from SkatePro· Jun 9, 2022
Thank you for taking the time to leave us valuable feedback, we are always trying to improve our sizing charts. I can see that in your case we found a good solution in the end. Once again sorry for the inconvenience. /SkatePro
