SIRVA WorldwideReviews of sirva.com

I'd like to give them less than 1 star. They are awful. They used a strap to move my 102 year old Mum's dresser, and crushed the central corner of the dresser. But then denied it was them because it is an old dresser with a crack. But the crushed in section they created was 90o from the "old crack", and the smashed in piece was the exact size of their strap, with bits of wood.

I recently tried to help a buyer purchase a property managed by this company, and I'd say if you're looking to use a relocation company and protect yourself as a seller, find a better solution. The disclosures were poor, and the people handling communication were unprofessional and slow. I'm very experienced with relocation, and this is one of the worst I've ever attempted to work with.

Our dealings with SIRVA were disappointing. Recommended by a party unbeknownst to them we would have a horror experience. They assured us that our shipment would take 45-60 days but ended up taking 110 days. We arranged our flights around their 60 days, what a nightmare! This left us without furniture and sleeping on an air mattress for three weeks. When the furniture finally arrived, the service provided was meant to include unpacking but excluded setup. We were also told they would remove all boxes and wrapping materials. This was another point of contention. We were left with a huge pile of boxes and wrapping we had to pay to recycle. Upon finding damage, a request was made for a supervisor to call, which was ignored. Emails with photos documenting the damage were responded to with significant delays, leading to our claim being filed two days late and subsequently denied due to timing. They temporize to avoid paying out a claim. They lack customer service once you fork out the big dollars for their service they suddenly forget how to communicate.

I had a very frustrating claims experience with Sirva. After my delayed delivery, damage was discovered during uncrating, including a broken marble table and a $3,400 Samsung OLED TV that powered on but had no picture. My claim contact was Joann Pierce, Team Lead. To be fair, communication itself was not slow. The issue was the substance of the claim handling. Sirva’s position was that the marble table did not justify full replacement and only merited a generic tabletop allowance, even though marble naturally varies and a close match matters. For the TV, the claim was denied because there was no visible exterior damage, even though it was fully functional before the move and nonfunctional immediately after transit and unpacking. The overall experience felt focused on limiting the claim rather than fairly resolving it, and I was ultimately told to pursue arbitration.

i had the misfortunate of dealing with them as my company chose them as the reolocation vendor that handles my temparary accomodation. I cannot believe how slow they operate. It took over 2 weeks and 2 chasers to get the potential options which contained confsuing information. My subsequent followup email for clarification was simply ignored. When my moving date was confimred and i instructed them to book the hotel, they informed me it generally takes them a week to book it?! This hotel was available on the official public website with instant confirmation. It is shocking in 2026 a so called "professional relocation vendor" requires 5 days for a hotel booking that takes me 60 seconds to complete myself online. Their agent had the audacity to tell me my stay is "secured" when he cannot provide me with any sort of confirmation or ref no. i would have 100% chosen to handle things myself than dealing with this company if it was an option. This company is just unserious and unprofessional.

This review is directed at regulators, investigators, and any consumer considering Sirva Worldwide. Summary of Incident: I paid ~$13,350 for a “door-to-door” international shipment. Upon arrival, Sirva Worldwide demanded an additional $2,533.60 in unsubstantiated charges and conditioned delivery of my household goods on immediate payment. I paid UNDER PROTEST WITH FULL RESERVATION OF RIGHTS solely to secure release of my property. ⸻ ALLEGED CONDUCT (SUPPORTED BY DOCUMENTED CORRESPONDENCE & CALL TRANSCRIPTS): 1. Failure to Provide Itemized Invoice or Legal Basis Repeated formal requests for a detailed invoice and contractual authority for each charge were ignored prior to collection. → Indicates potential violations of federal transportation transparency requirements and basic contract disclosure obligations. 2. Coercive Collection / Economic Duress Delivery was explicitly withheld unless disputed charges were paid immediately. → Payment obtained under threat of continued deprivation of property constitutes economic duress and raises concerns of unlawful conversion and coercive business practices. 3. Unauthorized Actions Generating Fees The shipment container was offloaded—triggering storage, handling, and shuttle charges—without informed consent. → Suggests unauthorized agency action and improper cost-shifting. 4. Material Misrepresentation & Omission At contracting, I was led to believe the service was effectively “all-inclusive.” No meaningful disclosure that routine scheduling conditions could trigger thousands in additional charges. → Meets elements of material omission and deceptive trade practices. 5. Price Escalation Without Substantiation Charges then increased from ~$2,163 to $2,533.60 without documentation or justification. → Indicative of unfair and deceptive acts or practices (UDAP). 6. Post Hoc Narrative Manipulation Subsequent communications reframed events to shift liability to the customer, contradicting recorded calls. → Suggests bad-faith dispute positioning and potential evidentiary concerns. ⸻ REGULATORY & LEGAL IMPLICATIONS: This conduct may fall within the scope of: * Federal Motor Carrier Safety Administration (FMCSA) oversight * Federal Maritime Commission (FMC) jurisdiction * State Unfair and Deceptive Acts and Practices (UDAP) statutes * Potential civil claims: * Misrepresentation * Unjust enrichment * Conversion * Economic duress ⸻ EVIDENTIARY STATUS: * Written correspondence documenting repeated invoice demands * Call transcript demonstrating lack of informed consent * Pricing escalation timeline * Proof of payment under protest ⸻ CONSUMER WARNING: Engaging Sirva Worldwide without: * Fully itemized, contractually grounded pricing * Written pre-authorization controls on all operational decisions * Legal readiness …creates significant financial and legal risk once your property is in their possession. ⸻ BOTTOM LINE: This was not a billing dispute. This was leverage applied to a consumer through control of their property. It is quite obvious to me why Sirva has a 1.7 out of 5-star review average and it should be to you as well. These people own Allied Van Lines, NorthAmerican Van Lines, Alliance, Sirva Mortgage, and Global Van Lines, some of the largest U.S. moving companies, and they CANNOT BE TRUSTED. Regulatory review is warranted. — CombatCritic

This company is infuriatingly bad. Trying to communicate with them is like pulling teeth out of a babies mouth. Impossible. Emails get no responses. Phone calls end-up either fighting with an AI or straight-up to people that don't answer their phones. Same results. This posting season is going to be pure garbage.

Very disappointing experience. SIRVA was used for my company move. They lost around £600 pounds of my possessions and will not accept any liability. I would not recommend this company.