Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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342 reviews
Simrad YachtingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Out on the water, the gear you run could make all the difference between uncertainty and confidence. With our strong commitments to quality and reliability, as evidenced by our broad portfolio of industry awards, Simrad will get you there like no one else.In addition to delivering equipment you can rely on, we’re also committed to delivering the most forward-thinking and practically-designed equipment on the market.Today we offer a range of sophisticated auto steering, navigation and safety products for vessels of all sizes, from small vessels on inland waterways to larger coastal commercial and passenger craft.
Simrad Yachting (simrad-yachting.com) has 342 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
342 approved reviews, newest moderated first
Ho provato a chiedere assistenza per un VHF SIMRAD, HO DOVUTO ASPETTARE 15 giorni prima di ricevere una risposta sebbene abbia sollecitato almeno 5/6 volte telefonicamente, e chiaramente mi è stato detto di non poter risolvere il problema… NON COMPRATE SIMRAD PERCHÉ L ASSISTENZA ITALIA DI SEAENERGY E’ UN DISASTRO.
By Marco B.
I am posting this publicly because private communication has led nowhere. My GO9 failed after just one year. Now my HALO 3 Plus radar a premium system in the $10,000 range has stopped working after only 340 operating hours. That’s barely two weeks of continuous runtime. 340 hours for a important safety equippment. After I filed a complaint, a Simrad service representative contacted me and requested detailed testing and a full diagnostic report. I completed all requested procedures and submitted everything on February 9th same day when he asked for. Since then: no response. I have sent two follow-up emails. No acknowledgement. No update. No explanation. At this price level, customers are not just paying for hardware, they are paying for reliability, safety, and professional after-sales support. Marine electronics are mission-critical equipment, not consumer gadgets. If premium pricing is justified by “professional-grade performance,” then customer support must meet the same standard. My System: Simrad Evo 3S Simrad S5100 I am still waiting for a response from Simrad / Navico and expect this issue to be addressed promptly.
By Manfred H.
2 x 19” Simrad screens faulty at €5000 euro each with light use and i am told you cant buy simrad spare parts i think that is so poor €10 in the bin numerous e mails no help offered
By craig C.
Have been using a Simrad navigation suite professionally for a number of years. Both radar and ECDIS are appalling to use - not user friendly and extremely complicated. Also unreliable in terms of detection and position fixing. The only thing the ECDIS does effectively is makes continuous loud alarms for everything and nothing.
By G M.
Without a doubt, the most un user-friendly device in the world can’t get it out of demo service instruction manual is horrific. Nobody answers customer service.
By Matt B.
I would give a big, fat zero if I could. Horrible customer service!!!!!! Simrad is new to us and just have a few questions. First time calling in we waited two hours. This time calling in, we are still on hold and it’s been close to 2 hours again. This is a joke!!!! Looks like we will be spending some money and replacing them with Garmin. We are wasting a beautiful day waiting for them to answer!!!
By Judy M.
customer support is very bad. just as good as having none. will never buy again
By Keith
Purchased a Go9 in June of 2022 which had a 2 year warantee and it lasted 7 hours then refused to power up. After several weeks, Simrad replaced this unit with a new Go9 in time for the 2023 new england boating season. This unit failed after 15 hours - same problem, refused to power up. They are now sending me a 3rd Go9 with a reminder my warrentee expires in June of 2024. About the time I will probably launch the boat. My other boat has a 3 year old Furuno at the upper helm and a 15 year old Garmin at the lower helm both still working perfectly. It doesn't seem Simrad builds with simular quality these days. Initial customer service seems to be based offshore as well.
By Rick T.
