Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
135 reviews
SimplytreesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Simply Trees is a family-run online nursery shipping premium plants and trees directly from our farm to your door. We partner with top growers nationwide to source high-quality, hard-to-find varieties—then hand-prepare every order for safe, healthy delivery.From 6-foot privacy trees to statement-making indoor plants, we make it easy to create a landscape you’ll love. Our team is here to answer questions, offer care guidance, and ensure your new plants thrive long after they arrive.With our 365-day guarantee, careful packaging, and personal customer service, we’re committed to making every planting experience stress-free and successful. 6
Simplytrees (simplytrees.com) has 135 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
135 approved reviews, newest moderated first
Plants that came were nothing the ones I ordered. The plants don’t even resemble the description on the website. Terrible customer service. Won’t accept a return the day plants were delivered wrong. I recommend going to a nursery in person to purchase and not to base purchase off their false descriptions and then try to deal with them.
By Miriam F.
Avoid! My tree started dying within 2 weeks after it was delivered and planted. Their customer support looks for any angle to put the blame on the customer to avoid honoring the “1 year guarantee”. I planted the exact same type of trees that I purchased from Home Depot under the same conditions/care, and they’re thriving.
By Jared
Response from Simplytrees· Jul 10, 2026
Thank you for taking the time to share your feedback. We’re sorry to hear your Thuja Green Giant didn’t thrive. When you contacted us, our horticulture team carefully reviewed the photos and the watering details you provided. Based on that information, we concluded the tree had been receiving significantly more water than recommended during establishment, including supplemental watering every 1–2 days in addition to frequent irrigation in the surrounding area. Excess moisture can deprive arborvitae roots of the oxygen they need, and unfortunately, the symptoms often resemble those of other types of stress. We understand it’s frustrating, especially when you’re following what you believe to be the right care routine. Our guarantee is intended to cover plants that fail despite appropriate care, but it does not cover losses resulting from growing conditions or plant care after delivery. Our decision was based solely on the information provided during the claim review—not on finding a reason to deny coverage. We know this wasn’t the outcome you were hoping for, and we’re sorry your experience with Simply Trees fell short of your expectations.
I orderd 4 plants, 2 came a week or so after the promised date, I did not have time to follow up on the other two for about 2 weeks, emailed them, got back some excuses, I canceled the rest of the order, got more excuses from them, I lost a lot of time on this simple order, the company does not understand that their mistakes cost their customers time and money. HD came through with the two replacement plants, 2 days earlier than expected.
By Scott C.
Response from Simplytrees· Jul 10, 2026
Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration this order caused. Two of the four plants in your order shipped as expected, but the remaining two experienced an unforeseen delay from one of our nursery partners. As soon as you let us know you no longer wanted to wait, we immediately canceled and fully refunded the delayed items. We also issued additional store credit as an apology for the inconvenience. We completely understand that delays can disrupt landscaping plans and cost valuable time, and while unforeseen supply issues are rare, we know that doesn’t make the experience any less frustrating when it happens. We appreciate you giving us the opportunity to serve you, and we’re sorry we fell short of the experience we strive to provide.
I appreciated the fast and informative response to my planting questions. Great customer service.
By Michele
Response from Simplytrees· Jul 10, 2026
Thank you so much for your kind words! We’re thrilled to hear our team was able to answer your planting questions and help you feel confident getting your new plants in the ground. :) We're always happy to help!
I received a Chinese Pistache Tree on June 5th. What a disappointment. I paid extra for a 7' tree)$200. It literally looked like a 7' pole with thin leafed branches? (Not sure I can call them that), on the top 6" of the 7' pole.. I would expect some branches on more than just the top 6" a 7' tree.. I didnt even plant it because it looked so pathetic
By LAS
Response from Simplytrees· Jul 10, 2026
Thank you for taking the time to share your feedback. We’re sorry to hear the tree didn’t meet your expectations. Chinese Pistache trees are commonly grown with a tall central leader and most of their branching concentrated toward the upper portion of the tree during their early years. This growth habit is intentional and allows the tree to continue developing a strong trunk before filling out with additional branching as it matures. Because of this, younger nursery-grown Chinese Pistache trees often look much different than the broad, full shade trees they’re known to become. We also include customer review photos on the product page so shoppers can see examples of trees other customers have received and get a realistic idea of what to expect at the size they purchase. We understand that every customer has a different vision for their landscape, and we’re sorry this tree wasn’t what you were hoping for. We appreciate your feedback and will continue looking for ways to set clear expectations for future customers.
Simply trees Sent me a sick tree that cost $185 with a 3 month warranty. We called and emailed. We had some instructions to revive the tree by AI generated responses. The tree finally died. We got no replacement as simply as that...
By Pete C.
Response from Simplytrees· Jul 10, 2026
Thank you for sharing your feedback. We’re truly sorry this was your experience. When you contacted us, our horticulture team carefully reviewed the photos and information you provided. Based on what we observed, the tree appeared to be experiencing severe root stress caused by the growing container remaining inside the plastic shipping bag while being watered, along with conditions that prevented the roots from receiving enough oxygen. Unfortunately, once roots have been deprived of oxygen for an extended period, recovery is often very difficult. Our team spent time providing detailed care guidance in hopes of helping the tree recover because our first priority is always to save the plant whenever possible. Unfortunately, despite those efforts, the tree continued to decline, and based on its condition when you first contacted us, recovery was unlikely. While our guarantee does not cover issues resulting from growing conditions or plant care after delivery, we still offered a discounted replacement as a goodwill gesture because we understand how disappointing it is to lose a tree. We’re genuinely sorry your experience with Simply Trees fell short of your expectations.
I ordered 3 plants, 2 arrived, but I never received the 3rd or any update from the seller. I contacted their support and just got an automated response that a team member would reach out shortly. That was a month ago. Having to dispute the charge with my credit card company now. Why can't they proactively manage their orders? The response from SimplyTrees below is NOT related to my case. I contacted their support again asking for a refund at the same time as posting this review and they sent me an email saying they are still backorder on my item. Nothing about a lost in transit claim. There's no excuse for them failing to proactively reach out with status updates or to offer a refund. Why did I have to constantly follow up?
By customer
Response from Simplytrees· Jun 22, 2026
Thank you for updating your review and providing a little more detail. After taking another look, it appears we incorrectly connected your review to a different customer situation, and for that, we sincerely apologize. We have since reviewed the order history and can confirm that your third plant was on backorder from the grower and had not shipped. While our team did respond to your inquiries, we agree with your core concern: you should not have had to repeatedly reach out to us for updates. When an item is delayed, it is our responsibility to proactively communicate the status and expected timeline. In this case, we fell short of that expectation, and we understand your frustration. We’re a small team, and during our busiest season some follow ups can unfortunately be missed. Feedback like yours helps us identify where our communication processes need improvement so that customers aren’t left wondering about the status of an order. We appreciate you bringing this to our attention and are sorry that your experience did not reflect the level of service we strive to provide.
I can't recommend Simplytrees enough! They helped me save my beloved Money Tree with personalized advice on repotting and watering. Instead of generic tips, they took the time to understand exactly what was going on with my plant and walked me through what it needed. Their guidance was incredibly helpful, easy to follow, and gave me the confidence to care for my tree properly. Thanks to their expertise, my precious Money Tree is thriving again. If you're looking for knowledgeable people who genuinely care about helping you and your plants succeed, Simplytrees is the place to go!
By K L.
Response from Simplytrees· Jun 22, 2026
Thank you so much for your kind words! Reviews like this mean the world to our team because helping customers succeed with their plants is one of the reasons Simply Trees exists in the first place. We know how special a beloved plant can be, and we’re so happy we were able to help you get your Money Tree back on the right track. Every plant and every growing environment is a little different, which is why we try to provide personalized guidance rather than "one size fits all" advice whenever possible. It was truly our pleasure to help, and we’re thrilled to hear your Money Tree is thriving again. Thank you for trusting us with its care and for taking the time to share your experience. Wishing you and your Money Tree many healthy years ahead!
