Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
868 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Eyeglasses: Prescription eyeglasses from SimplyEyeglasses.com, glasses, sunglasses and lenses by brand name eyeglass designers at a discount online.
SimplyEyeglasses.com (simplyeyeglasses.com) has 868 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
868 approved reviews, newest moderated first
I love this company. I bought a few glasses all ready and I am so happy with the orders and the service.
By Irit B.
Response from SimplyEyeglasses.com· Apr 5, 2016
Hi Irit, We appreciate your review AND your repeat business! Have a great day! Chris SimplyEyeglasses.com
I bought two sets of prescription glasses (sunglasses and "inside" glasses)...both included progressive prescriptions. I have about 5 years of history with SimplyEyeglasses with multiple purchases. I am very satisfied with their selection of rims and the quality of the finished product. However, I am less than satisfied with the timeliness of delivery. My last order took over a month to complete and my previous orders averaged 3 to 4 weeks per order. The web site is deficient in providing order status/progress updates between the initial order and shipping. To the positive, customer relations is generally responsive and engaging however it appears the business model response for delayed deliveries is to blame it on the prescription manufacturer (apparently subcontracted). To be honest, I hold SimpleEyeglasses responsible for the entire process end-to-end and have been disappointed with the deflection on orders gone bad (my last 3). I believe a revamped tracking system (a lot like Domino's pizza making tracker) would go a long way in mitigating this problem. I want to like SimplyEyeglasses but they really need to work on their subcontractor relationships and tracking platform...absent an improvement in these two areas I am likely to research other options going forward.
By Tip
Response from SimplyEyeglasses.com· Apr 5, 2016
Hello Tip, We greatly appreciate your business. I apologize, for the delay in shipping your sunglasses. We shipped your regular eyeglasses separately due to the delay. We spoke or emailed with you almost daily. I can not express how bad our laboratory manager felt. It seems like everything that could go wrong with your sunglasses did! In the future, if you do decide to give us another opportunity, we will do our very best to ship them as soon as possible. We order all frames directly from the manufacturer to ensure authenticity and keep cost low. Our IT guys are looking researching a better platform for our site. Thank you for input. Enjoy your day!!! Cindy
Service was exceptional! Got me a very hard to find product quickly. Highly recommend!!
By Lisa P.
Response from SimplyEyeglasses.com· Apr 5, 2016
We truly appreciate your review and your order Lisa! Chris SimplyEyeglasses.com
Awesome Service, Awesome product, Awesome everything!!! Will be back again and again!!!
By P.C.
Response from SimplyEyeglasses.com· Apr 5, 2016
Thank you very much P.C.! Looking forward to hearing from you again.....and then again....and again... Have a great day! Chris SimplyEyeglasses.com
The people there who help you with your order are fantastic
By Chris
Response from SimplyEyeglasses.com· Apr 5, 2016
Chris....what a great name! Thank you for your business and your review! We hope to serve you again soon. Chris SimplyEyeglasses.com
Even though i ordered the wrong frames (didn't fit). Simplyeyeglasses re did the prescription in the right frames for free.
By Buggs M.
Response from SimplyEyeglasses.com· Apr 5, 2016
Thanks Buggs!! Appreciate it! Chris SimplyEyeglasses.com
Saved several $100's over retail. Was very easy to order online with prescription. Glasses arrived within couple weeks and were exactly as ordered. Highly recommend!
By John M.
Response from SimplyEyeglasses.com· Apr 5, 2016
Don't pay over inflated retail pricing! Wait, I sound like a commercial. Just couldn't resist. We were in the wholesale optical industry for decades, so we know what these products cost. We would sell lenses to retail for a reasonable price and they would turn around and double or triple the cost to the consumer. Just didn't seem right...the guy that does the majority of the labor reaps the least reward. I am happy we were help John. Also happy that you chose Simply Eyeglasses! We truly appreciate your business! Chris SimplyEyeglasses.com
I am a four time repeat customer. 5 stars each occasion.
By Ken
Response from SimplyEyeglasses.com· Apr 5, 2016
4 x 5...20 stars? Wish it worked like that. Thanks Ken! We depend on repeat customers like yourself. We look forward to serving you again soon! Chris SimplyEyeglasses.com
