Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
868 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Eyeglasses: Prescription eyeglasses from SimplyEyeglasses.com, glasses, sunglasses and lenses by brand name eyeglass designers at a discount online.
SimplyEyeglasses.com (simplyeyeglasses.com) has 868 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
868 approved reviews, newest moderated first
I bought 2 glasses from them and each time, they patiently exchanged the glasses for me because of structural flaws in the frames. No questions asked.
By ltk226
Response from SimplyEyeglasses.com· May 9, 2016
Thanks Itk, We appreciate the review and your business! Chris SimplyEyeglasses.com
Great service, very understanding staff and a fine end product made to my specification!
By Chris W.
Response from SimplyEyeglasses.com· May 9, 2016
Hey thank you Chris! We appreciate your patronage and your time for the review! Chris SimplyEyeglasses.com
I sent in two pairs of brand new frames. The lenses they put in are great, but they lost the nose pad on one of my frames. They were very kind to contact me in advance about it and own up to it, but what could I do at that point? They replaced the nose pads with generic ones and gave me a $15 discount (total order was in excess of $300), but the generic nose pads fell off and I had to get more from a local optician and super glue them to the frame. Not happy about that at all. Probably won't go back, which is a shame because I have a couple more frames that need lenses...
By Disgruntled C.
Response from SimplyEyeglasses.com· Jun 7, 2016
Hello Mr.Roy, We understand the inconvenience we have caused you. We do apologize. We send all of customer's an email stating we are not liable for patient's own frames, when they are sent in for us to mount new prescription lenses. We do take great care with our customer's frames, but sometimes a hinge might break, a stripped screw, or chipped paint. We searched the internet for your frame and found it on ALIBABA.COM. We did look into replacing the frame, but they required you buying 20 Pieces @$13 shipping from China. We would like to make you happy. If you would like to send the lenses back for a refund, or perhaps, the place where you purchased the frame would have access to the nose pads unique to your frame. The nose pads are very unique. We literally have dozens of different sizes and none of them fit perfectly. I will be giving you a call to discuss this matter. Have a wonderful day!! Cindy I did try to reach via phone at both of your numbers. Please, give me a call at 1-866-665-6393. Thank you!!
I've ordered several pairs of glasses and have had them replace lenses n several frames that I already had and each time I've been very pleased with their customer service, their products and their prices. I will without doubt continue to go to Simply Eyeglasses for my eyeglass needs.
By MDS
Response from SimplyEyeglasses.com· May 6, 2016
As always, we are thankful for your support! Thank you!! Chris SimplyEyeglasses.com
I ordered prescription rayban sunglasses and got a very good price compared to local optical shops. The ordering process was easy and I didn't have any problems. My only 'complaint' is that it took quite a while to get the glasses delivered--26 days from online order to receipt of the glasses
By K R.
Response from SimplyEyeglasses.com· May 5, 2016
Thank you for taking the time to give Simply Eyeglasses your review. I apologize for the delay. We did receive an email 12 days after your order was placed with different PD measurement. We had already started processing your lenses with your measurement from your previous order. We did have to restart the lens process due to the change this contributed to the delay in your order. Have a great day!! Cindy
I am very pleased with my Authentic Italian Handcrafted Sunglasses. I see people looking at me & wondering what the symbol means on the side of these awesome fashionable Trendy Sunglasses. The order when placed I was given courtesy updates and when I should receive them. I really did not expect this level of service from an online purchase. Very good quality. I will buy again in the near future. I highly recommend simply eyeglasses.com to anyone who wants to get their swag on ! Los Angeles, California 2016
By Eric S.
Response from SimplyEyeglasses.com· May 6, 2016
Hi Eric, I wear Persols myself and in fact have owned a number of pairs over the years. Really like them. Thank you so much Eric for trusting Simply Eyeglasses. We appreciate your business and your review! Chris SimplyEyeglasses.com
good customer service good product. they make sure you get what you were exoecting
By john G.
Response from SimplyEyeglasses.com· May 6, 2016
Thank you John! We look forward to hearing from you again! Chris SimplyEyeglasses.com
Best experience so far. This time I have ordered lenses only - for the frames that I already had. The order was fulfilled promptly, great customer service feedback from Linda. My first pair - prescription sunglasses is still going strong. Very happy with simplyeyeglasses.com
By Margarita S.
Response from SimplyEyeglasses.com· May 6, 2016
Thank you Margarita! We greatly appreciate your loyalty and look forward to serving you again soon! Chris SimplyEyeglasses.com
