Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
210 reviews
Simplex GroupSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Simplex GroupThe most complete premier service provider for America’s trucking industry. We support our customers in achieving their goals, and we commit to help our partners and communities thrive.Our experts at Simplex take care of compliance, permitting and tax reporting. Our Freight4U division assists customers with freight planning and factoring services and our Simplex Insurance division provides them with coverage on any unexpected circumstance they may face along the way. Each division has the expertise to help them achieve their goals and work together to provide the best support in order to fulfill their dreams.
Simplex Group (simplexgroup.net) has 210 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
210 approved reviews, newest moderated first
Catherine y el departamento de Simplex group me ayudaron Y me asesoraron con mi auditoria de mi compañía Catherine estuvo siempre al pendiente,Gracias
By EL TRIUNFO G.
Response from Simplex Group· Jan 16, 2026
Gracias, El Triunfo Guayaquil, por tus comentarios. Agradecemos tu apoyo y nos alegra saber que nuestro equipo pudo asistirte. Si necesitas algo más, no dudes en contactarnos.
Very good service they respond right away
By Jaime
Response from Simplex Group· Jan 16, 2026
Thank you, Jaime, for your feedback! We appreciate your support and are glad to hear that our team could assist you. If you ever need anything else, feel free to reach out
Quiero dar las gracias a Roberto de factoria, por toda su ayuda y darnos toda la informacion que necesitabamos para nuestro negocio gracias Roberto por tan Excelente Servicio!!!
By Ruth V.
Response from Simplex Group· Jan 16, 2026
Gracias, Ruth Varela, por tus comentarios. Agradecemos tu apoyo y nos alegra saber que nuestro equipo pudo asistirte. Si necesitas algo más, no dudes en contactarnos.
I bought an electronic logging device (ELD), but I didn't read the terms and conditions carefully. I called them to return the device, but they told me that once purchased, there are no returns. The device is still in its sealed box, it's brand new. These small companies work for larger companies, so my recommendation is to contract with larger companies (Triumph Business Capital; RTS Financial; TAFS; OTR Solutions (they work for this company).
By Roberto Segura R.
Response from Simplex Group· Jan 6, 2026
We’re sorry to hear about your experience, and we appreciate you taking the time to share it. After reviewing your request, it seems there was a misunderstanding regarding our refund policy. As outlined in our service agreement, device purchases are non-refundable, since the hardware becomes the customer’s property upon purchase. We’ve also attempted to contact you multiple times, but we haven’t been able to connect. That said, we truly want to help you address this situation as smoothly as possible. Please reach out to us at [email protected], and our team will guide you through the available next steps and provide the return instructions so we can assist you properly. Thank you again for your feedback.
He Renovado mi tercer contrato con OTR solution. Formar parte de este maravilloso equipo de trabajo. Definitivamente me Honra. Quiero agradecer ampliamente, a todos en general. Especialmente a Luis Sánchez. Hace un trabajo extraordinario, básicamente trabaja 24/7 para todo tiene una solución eficaz, y profesional. GRACIAS OTR SOLUTION VAMOS POR MÁS!
By Hector A.
Response from Simplex Group· Dec 18, 2025
Gracias, Hector Avila, por tus comentarios. Agradecemos tu apoyo y nos alegra saber que nuestro equipo pudo ayudarte. Si necesitas algo más, no dudes en contactarnos.
I really thought Simplex Miami was going to be helpful for my company. I gave 1 star because they at least helped me for my audit. I have 5 trucks. They also charged me $30 monthly per driver and including myself was suppose to provide small trainings to help with growth and knowledge to help your business. Not 1 of my drivers received a call or training videos like they said. All of a sudden you get a bill and it's like for what you guys didn'tdo anything?! Multiple months later nothing but you paying per driver and NO additional services was given but they want to take your hard earned money for free. They will give you nothing but excuses. Beware! Don't trust it pay only for what you need, otherwise you will pay monthly and be very disappointed that they are winning taking people money and not providing the service that they said you will get. They apologize and have the nerve to agree but don't want to give you your money back. Crazy and sad. We just want good service and pay for it, simple
By Helina F.
Response from Simplex Group· Dec 5, 2025
We take financial concerns very seriously, and we’re sorry to hear about this experience. Please contact our support team at [email protected] so we can investigate and resolve this issue as soon as possible.
Nice help with everything
By Jeffrey C.
Response from Simplex Group· Nov 25, 2025
Thank you, Jeffrey Cruz , for your feedback! We appreciate your support and are glad to hear that our team could assist you. If you ever need anything else, feel free to reach out.
La señorita Claudette Brizuela es muy profesional en todos los sentidos desempeñando su trabajo, me ayudó a activar mi nuevo servicio y siempre fue muy clara y entendible en sus explicaciones. Cubrió todas mis necesidades con respecto a mi compañía y el servicio que estaba yo adquiriendo por parte de Simplex. Gracias
By Sandra M.
Response from Simplex Group· Nov 25, 2025
Gracias, Sandra Moreno, por tus comentarios. Agradecemos tu apoyo y nos alegra saber que nuestro equipo pudo ayudarte. Si necesitas algo más, no dudes en contactarnos.
