SimplehumanReviews of simplehuman.com

10/10 ☆s My father used SimpleHuman bags. The label said "unscented". I have allergies and damaged lungs. They are "truly unscented". We have a relative that uses diapers. These unscented bags work great. The site would not accept our PO Box, which is how our small town delivers mail. So the bags were returned to sender. Shucks. I requested that Simplehuman add my POBox to shipping address. Revine, staff of Simplehuman changed my shipper to always be Fed-Ex. And Simplehuman paid for the order. Even though the error was not their fault. And the order arrived next day. Simplehuman and Staff member Revine get 10 of ten ✡️s

Expensive, Unreliable Products and Disappointing Customer Support — Never Again I expected much better quality and reliability from a premium brand like simplehuman. Unfortunately, my experience with their automatic sensor trash can has been extremely disappointing. The trash can stopped working properly within the first year. Although the sensor still detects motion, the motor no longer has the power to lift and hold the lid open. I contacted customer support numerous times and was repeatedly asked to try different troubleshooting steps, none of which worked. Months and years went by. After multiple calls, I finally submitted a video demonstrating the problem. Customer support acknowledged the defect but offered neither a replacement nor credit toward a new purchase. I am now left with an expensive trash can that I must open manually. Ironically, it is less convenient than a basic step-on model costing one-third the price, which would have served me better. I have also been disappointed with their touchless kitchen soap dispenser, which cost approximately $55. Their dish rack looks good and works well, but thankfully, it has no electronics or motors to fail! Over the past few years, many friends who purchased new homes have seen my nonfunctioning trash can, and I have strongly advised them against buying simplehuman products. For a company charging premium prices, simplehuman has a long way to go in product reliability and customer support. Attractive design means little when the basic functionality fails prematurely, and the company doesn't stand behind its products. Simplehuman has lost me as a customer. I expected much better quality, durability, and accountability at these prices.

Very quick responses and immediate action taken, made the process extremely simple and a great resolution. Replacement shipped immediately and received the next day. Great customer service, makes me want to buy more Simplehuman products in the future.

Honored my warranty. The can wouldn't open on command w voice or waving in front of sensor. I tried all troubleshooting and still nothing. I appreciated the quick service Very helpful

Kenneth never helped me. I spoke to Kate, told her the problem with my replacement recycling/trash bin today and yesterday and she said she would get back to me today by days end!

The email response from customer service was quick. The follow through until a resolution was made was a few days. AMAZING customer service!!! Stanley, I appreciate you!!!! I felt like a valued customer!!! Thank you for that.

Overpriced and poor quality products with short lifespan. After care support is AI generated, after SKU and Model #s are provided, encourages troubleshooting measures and when they fail, request evidence of issue only to decline valid claim and suggest repurchasing of product. No thank you!! Lost a customer over a defective sensor pump dispenser and lack of support and service. Absolutely no accountability. Price point is high and does not align with poor product quality nor longevity.

Bought two liquid sensor pumps. Both died within 3 years. Customer service did nothing about it. I understand it was over the 2 year warranty period but I don’t expect both units being non functional shortly thereafter. Never again, terrible products.