SimplehumanReviews of simplehuman.com

Almost three weeks of back-and-forth before there was any meaningful attempt to resolve the issue. Eventually, I became frustrated enough to say, “Forget it.” If you believe the box is the problem, why not simply send a replacement box? I still haven’t received it, so I can’t even confirm whether the box was actually the problem. For a company whose products I have enjoyed, this was an unnecessarily frustrating customer-service experience.

I feel the customer service is trying to avoid do things. I will never buy again Simple Human products if the customer service is this bad. I tried to solve the problem and the customer service just say nothing is wrong by “reviewing” the video.

I never received the chat referenced in this email. I signed off the page thinking I would be contacted by email, after I was told explicitly I would be contacted by email.

I had a very disappointing experience. This feels like a scam. They promise support, but when you need it, they ask for endless paperwork, pictures, and videos. In the end, they find an excuse to deny your claim. There is no real warranty or reliable customer support. I would not recommend this company to anyone. Save your time, money, and frustration!

I never received a response from the site I was told to contact. 3 to 5 days have passed. My emails have failed Joan Taylor

Purchased 3 soap dispensers. One stopped working. It will not hold a charge. You would not replace the defective dispenser,

I have not been contacted since I made the claim.

Expensive, Unreliable Products and Disappointing Customer Support — Never Again I expected much better quality and reliability from a premium brand like simplehuman. Unfortunately, my experience with their automatic sensor trash can has been extremely disappointing. The trash can stopped working properly within the first year. Although the sensor still detects motion, the motor no longer has the power to lift and hold the lid open. I contacted customer support numerous times and was repeatedly asked to try different troubleshooting steps, none of which worked. Months and years went by. After multiple calls, I finally submitted a video demonstrating the problem. Customer support acknowledged the defect but offered neither a replacement nor credit toward a new purchase. I am now left with an expensive trash can that I must open manually. Ironically, it is less convenient than a basic step-on model costing one-third the price, which would have served me better. I have also been disappointed with their touchless kitchen soap dispenser, which cost approximately $55. Their dish rack looks good and works well, but thankfully, it has no electronics or motors to fail! Over the past few years, many friends who purchased new homes have seen my nonfunctioning trash can, and I have strongly advised them against buying simplehuman products. For a company charging premium prices, simplehuman has a long way to go in product reliability and customer support. Attractive design means little when the basic functionality fails prematurely, and the company doesn't stand behind its products. Simplehuman has lost me as a customer. I expected much better quality, durability, and accountability at these prices.