simabrand.comReviews of simabrand.com

Response from simabrand.com· Mar 7, 2026

Thank you for bringing this to our attention, and we’re very sorry for the inconvenience. This is not the experience we want our customers to have. Our team will reach out to you directly to better understand the situation and resolve it as quickly as possible. We’ll make sure to clarify what happened and find the right solution together. Sima customer care

Response from simabrand.com· Mar 3, 2026

We sincerely apologize for the delay in our response time. I can see that our customer service team has already been in touch with you and has provided your tracking number. Your order is currently on its way and should arrive within the next few days. Please don’t hesitate to reach out if there’s anything else we can assist you with , we’re here to help. update: Hi Liz, I do see they sent to you tracking number, can you check another time? Sorry again for delay (we had few problems on your order including weather...;(

Response from simabrand.com· Feb 25, 2026

Hi, We’re very sorry for the concern this has caused, we completely understand how worrying that must feel. There are currently shipping delays due to severe storm conditions impacting the East Coast of the USA, which may also temporarily affect tracking updates. Please rest assured, Sima is a legitimate brand and we are here to help. We would never block customer emails, if you haven’t received a reply yet, it may be due to high support volume during this shipping disruption, but we are here and actively responding. Kindly reach out to us at [email protected] with your full name and order date, and our team will locate your order and resolve this as quickly as possible. We appreciate your patience and look forward to making this right. Sima Customer Care

Response from simabrand.com· Feb 25, 2026

Hi Lyndal, We’re truly sorry for the frustration and understand how disappointing this must feel. Due to severe storm conditions impacting the East Coast of the USA, some shipments are experiencing delays, and tracking emails may be sent later than usual. We’re also currently handling a higher-than-normal volume of customer inquiries, which may have delayed our response , but we are absolutely here and responding. Please email us at [email protected] with your full name and order number, and we’ll make sure to update you as quickly as possible. Thank you for your patience , we appreciate you. Sima Customer Care We sincerely apologize for the delay in our response time. I can see that our customer service team has already been in touch with you and has provided your tracking number. Your order is currently on its way and should arrive within the next few days. Please don’t hesitate to reach out if there’s anything else we can assist you with ,we’re here to help.

Response from simabrand.com· Feb 25, 2026

Hi Maxine, We’re truly sorry for the frustration and concern this has caused , we completely understand how upsetting this situation must feel. First, please rest assured that Sima is a legitimate brand and we would never ignore or block a customer. There are currently shipping delays due to severe storm conditions impacting the East Coast of the USA, and we are also experiencing a higher-than-normal volume of customer inquiries, which has unfortunately slowed some response times. That said, we absolutely want to resolve this for you. Please email us directly at [email protected] with your full name and order date, and we will urgently locate your order and provide a clear update. If any issue has occurred, we will of course make it right. We appreciate your patience and the opportunity to resolve this. Sima Customer Care Update: We sincerely apologize for the delay in our response time. I can see that our customer service team has already been in touch with you, we had to face some delay with severe weather....

Response from simabrand.com· Feb 25, 2026

thanks Julie, this made our day;) We’re so happy you’re glowing

Response from simabrand.com· Feb 25, 2026

So happy they’ve become your travel essential, Thank you for sharing your glow with us.