Silverado Memory Care & HospiceReviews of silverado.com

The staff at Silverado North Shore is outstanding! The facility is lovely, but the people who work at Silverado are what make it a wonderful, caring community. Not only did every staff member know my dad, but they knew our families and the friends who would frequently visit. They prioritized his physical health, but also created a joyful environment and got to know the person who was in their care. We were so happy with our experience at Silverado!

Silverado is wonderful place to work. The management team is great. Our Administrator is hands on and involved. The experience here at Silverado has been a good one!

Brooklyn, Heather, Rob and the rest of the team at Silverado Thousand Oaks recently rescued us from what started out as a horrible experience at a different and negligent assisted living/memory care facility. Silverado was the clear front runner for us during our vetting and facility touring process, but after one early morning phone call to Brooklyn, she rallied her team and assisted us in getting a loved one on-boarded and moved in by 4pm that same day! Truly a miracle. They offer an all-inclusive/holistic approach to memory care. They focus solely on "memory care" which is how they are able to tailor the quality care they provide and give such personal attention to each and every one of their residents. From on-site medical care to diet and endless socialization and activities, there isn't anything they haven't helped us with. When the residents think they are at a "fancy resort," you know they must be doing something right!

Silverado Frederick Management team is unfriendly, unprofessional, rude, inattentive, etc. They will ignore, avoid, disregard and/or dismiss any family concerns in the wellbeing and safety of love ones is brought to their attention. Not a safe place for your loved one. Silverado founder wrote a book which is given to families to read it may be more beneficial for the management staff at the Frederick location to be required to do the same. Silverado’s only priority is the almighty dollar. The overall care and wellbeing of their residents is of minimal concern. Stay away Silverado Fredrick is not what they advertise. Lack of proper medical staff on site, high employee turnover, poor food and drink items, dirty dishware, insignificant staff CPR certified especially during meal time, inadequate/minimal if any social activities. If you plan a visit, come on the weekend to get the real picture not the horse and pony show they love to present!!

My husband was a resident at Silverado for almost two years. In August 10, 2023, he collapsed with a coronary embolism and never regained consciousness. He passed two days later on August 12, 2023. I kept in touch with the facility thru the facilities manager, via text about his health and even provided her notification of his passing and an invitation to the funeral. A week after the funeral (11 days after his passing), I had my son stop by to pick up my husband’s belongings. If you enroll with Silverado and your loved one passes while under the care of Silverado, make sure you pick up their belongings on the day of death or you will be charged over $200/day as a storage fee for their personal items. They say they charge the fee because they are holding the assigned room for your deceased loved one. This situation let me realize the two (2) boxes of personal belongings for my spouse soured the relationship my family and I had with Silverado. When you are most venerable—after losing a loved one, it is still a business with them and they are not concerned about communicating fine print—as long as they have belongings for your loved one, they will charge you even in the resident's death.

I found the staff to helpful, caring, and professional. They put together a medical care team that quickly did his wound care and stabilize his medication.

My wife has been in Silverado Barton Springs for one month; and while that may be a short time for a thorough review it is not too short for "first" impressions. OUTSTANDING!!! The staff and the love that is given and received is an incredible thing to witness.

The staff at Silverado Escondido are truly amazing! They show such care and compassion to the residents, it truly feels like a home. I would highly recommend their services!