Silk MaisonReviews of silkmaison.com

Response from Silk Maison· Apr 2, 2022

Dear zoe. Thank you for your feedback on Trustpilot! We are so sorry to have made your shopping experience so unpleasant and we are so sorry for the delay of your order. :( We will gradually improve the descriptions on our website in the future. Regarding the CREASES in the dress you mentioned, as the dress need to be packed, FOLDING IT IS INEVITABLE. Please FOLLOW the SILK CARE INSTRUCTIONS on our website to IRON IT and then you can wear it normally. :) Regarding the FABRIC, as 90% of the fabric of the dress you purchased is silk ( 19MM 92%SILK 8%SPANDEX), which ITSELF IS VERY LIGHT AND TEXTURE. We are so sad that you feel a light fabric is just too poor in quality. :( Anyway, thank you very much for your understanding and cooperation. Please remember to hand wash and iron your beautiful dress. Thanks a million for your time! For questions about the product, please email our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service Department

Response from Silk Maison· Apr 2, 2022

Dear cherry. Thank you for your feedback on Trustpilot! Wow, thank you so much for your continued interest in our website and for your love and recognition of our silk products. We will strive to create more and more comfortable and beautiful silk products in the future. Stay tuned!!! :) We hope we can bring you a pleasant shopping experience every time. And we are looking forward to your next visit!! Have a beautiful weekend! :) For any further questions about our products, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service Best regards. SILK MAISON Customer Service Department

Response from Silk Maison· Apr 2, 2022

Dear simone. Thank you for your feedback on Trustpilot! Hello simone, hoping you are doing well! We sincerely appreciate your trust in SILK MAISON and your loyal love for our products. We are committed to providing our customers with the best products. And thank you for your kind advice on our logistics. There will be some delay in global delivery because of the COVID-19 epidemic. Anyway, we will try our best to choose the fastest shipping provider to enhance your shopping experience. You can visit our website to enjoy more discounts. Looking forward to your next visit!! :) Have a pleasant weekend! If you have any further questions about our products, please email our customer service. EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service Department

Response from Silk Maison· Apr 2, 2022

Dear Rose-Marie. Thank you for your feedback on Trustpilot! We greatly appreciate your trust in SILK MAISON and your loyal love for our products. We are honored to receive such a high rating from you! We will keep striving to bring more great productions to our customers. Looking forward to your next visit!!! We wish you all the best and safety! For any further questions about our product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service Department

Response from Silk Maison· Mar 16, 2022

Dear Alicia. Thank you for your feedback on Trustpilot! We are really sorry that your shopping experience on our website was so unpleasant. We are very sorry that our fellow may not have expressed clearly, but PLEASE LOOK AGAIN CAREFULLY AT THE EMAIL THEY SENT YOU and THEY ARE SURE THAT THEY SENT YOU 2 DIFFERENT TRACKING NUMBERS. Tracking number for your FIRST PART package:"WNBAA0184959879YQ" ("9405528206335484901792" this one is the USPS tracking for your FIRST PART package, and BOTH TRACKING NUMBERS for your first part package DOES WORKS) Item: Gold Gradient Oversized Boyfriend Silk Blouse - Gold Gradient, Oversized Boyfriend Silk Pajama Shirt - Chocolate, Water Wave Oversized Boyfriend Silk Blouse - Water Wave, Powder Blush Oversized Boyfriend Silk Blouse - Powder Blush, And tracking number for your SECOND PART package:"REDC6200847439" Item: Versatile Striped Silk Pajama Shirt - Navy, So the item you have received is the SECOND PART of your order, please confirm. Our partner has also clearly informed you that THE DELIVERY of your FIRST PART package has FAILED. So please contact YOUR LOCAL USPS AS SOON AS POSSIBLE and CONSULT WITH THEM ABOUT THE REDELIVERY of your FIRST PART package in order to receive the 4 items in your FIRST PART package without any problems. USPS Tel: 1-800-275-8777 We sincerely hope you can understand this time. And finger crossed you will receive the 4 items in the FIRST PART package of your order soon. Have a beautiful week! :) For any questions about your order, please email our customer service EMAIL: [email protected] They will get back to you as soon as possible. Best regards. SILK MAISON Customer Service

Response from Silk Maison· Mar 11, 2022

Dear Tania. Thank you for your feedback on Trustpilot! We are sorry for such long delay in the transit of your order. We also apologize for not replying to you in time as we are very busy on a daily basis and we need to deal with many emails and queries from other customers besides yours. However, we HAVE REPLIED to EVERY EMAIL you sent us. Regarding your order, we arranged delivery for you the same day you placed your order, but it coincided with the serious COVID-19 epidemic which was beyond our control. Even so we did our best to help you solve your problems. Please understand. As the COVID-19 epidemic is still very serious, if you are in a hurry to receive your order, you should have asked us about the arrival time of your order before you purchase or as soon as you have completed your order. However, by the time you approached us your order had already been shipped to the international airport and was held up there. We are also in the unenviable position of not being able to cancel your order and the logistics provider not being able to return the package to us. Anyway, we have replied to your latest email about the solution of your order. Please have a look. Again, we apologize for any trouble we may have caused you. Thank you for your patience and understanding. Have a wonderful day! :) For any questions about your order, please email our customer service EMAIL: [email protected] We will get back to you as soon as possible. Best regards. SILK MAISON Customer Service

Response from Silk Maison· Mar 14, 2022

Dear Marija. Thank you for your feedback on Trustpilot! We are really sorry that your shopping experience on our website was so unpleasant. For the update of your order, our website had indeed sent you the tracking information about your order on the day it was shipped (January 19th), so please check your mailbox or spam folder carefully. This is part of that e-mail: "Thanks for shopping with us Hi Marija, We have finished processing your order. Your order was shipped via Track your order via https://track.aftership.com/en, your tracking number is 06215141208530" For your order, it's not that we didn't investigate anything. We did everything we could to help you with your problem, but unfortunately the results were not as good as we would have liked. Because both of your original order and the replacement order were shown as delivered, we were unable to file a claim against the logistics provider, though it's their responsibility that lost your orders. Furthermore, when you gave us feedback that you had not received your order when it was shown to have been delivered, we did send a request to the relevant authorities for a refund, but your request was not approved as our logistics department confirmed that your package had been successfully delivered. However, in order to minimize your losses, we send a replacement of your order to you free of charge and we SPECIFICALLY REMIND you to KEEP CLOSE EYE on the LOGISTICS of the REPLACEMENT ORDER. We are really sorry that the same situation has arisen with your replacement order. But as the logistics still shows that it has been signed for, there is still nothing we can do about it. Please try to make a claim against DPD. Tracking number of your replacement order: YT2205221272126305 Tracking link: https://www.aftership.com/en/track/YT2205221272126305 DPD Tel: 01806 373 200 We sincerely hope you can understand. Have a great day! :) For any questions about your order, please email our customer service EMAIL: [email protected] They will get back to you as soon as possible. Best regards. SILK MAISON Customer Service

Response from Silk Maison· Mar 11, 2022

Dear natasha. Thank you for your feedback on Trustpilot! We are very grateful for your support of our brand and your love of our products. But EXCUSE ME? ? ? Where did you see that we DEDUCTED the money from your account please? We assume you have tried to initiate a DISPUTE but failed? Since we have ever even received your payment. All 4 orders you placed from 21 February to 2 March have failed. Why can't you just ask your bank, when there is clearly a problem with your bank account? It's really strange, what you want other people not to go through please? ? Please excuse the rudeness of our words as we have indeed replied to your email and we really feel aggrieved. :( Have a good day. Best regards. SILK MAISON Customer Service