Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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280 reviews
Silk MaisonSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Silk Maison strives to enhance your life-wear using luxurious silk accompanied with our elegant design, allowing you to look and feel effortlessly glamorous. Every piece of design incorporates contemporary aesthetic and classical tradition, blending into the collections that encapsulate an entire look from day to night, city to home.
Silk Maison (silkmaison.com) has 280 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
Showing 23 reviews with 5 stars · Clear filters
Great product - coat keeps you warm. Very classy & casual as the same time. Love the colour and design. Only thing is double check size measurements. Oversized coat requires you to go down a size or two. Overall, I’m impressed.
By Patricia L.
The best quality! love it❤️
By Natalia
I absolutely love the products and the material is amazing. Shipping and packages were great as well! Can’t wait for more new products from Silk Maison
By Chau N.
The products , quality and service is TOP. The products are unique. Love all
By Erika
The product is amazing, I love that the dress is still sheer but doesn't feel poorly made. It lays perfectly on your body and give you the most amazing figure in the dress. It truly is the perfect little black dress.
By Lexie M.
Very good quality and style, I got the over sized coat. I would love to try their dresses next.
By Teena W.
I ordered 3 silk dresses from them and was somewhat afraid when i read all the bad comments on this site. But although I believe some people had a bad experience I also believe that people having a bad experience are more likely to write a bad review and this leades to a bias. My experience with them was quite good. The dresses are lovely and a pleasure to wear. Sizing is correct. They ship from China so it took about 3 weeks to arrive which I think is normal. I had a discussion with their support team about a dress which was unavailable and they were very fast and correct. I wouldn't doubt to order again.
By bb
Response from Silk Maison· Nov 3, 2022
Dear Customer, Thank you for your feedback on Trustpilot! We sincerely appreciate your trust and love for SILK MAISON. We are honored to receive such a high rating from you! And happy that we can bring you such a satisfying shopping experience. We apologize that the original red dress could not be sent out, but fortunately, you liked the replacement dress as well. Thank you for choosing to trust us and posting such a review, it is a great encouragement to our work. As a token of our appreciation for your support and understanding, we are giving you a $50 gift card. This gift card will be sent to the email address you previously contacted customer service with, so please remember to check it.:) We will continue to work hard to bring the best service to each and every customer. We look forward to your next visit and wish you a happy life.:) Best regards, SILK MAISON Customer Service Team
Very good customer service
By lopin
Response from Silk Maison· Oct 21, 2022
Dear lopin， Thank you for your feedback on Trustpilot! We sincerely appreciate your trust in SILK MAISON and your love for our products. We are happy that our customer service was able to solve your problem in a timely manner. We will continue to work hard to provide the best service to our customers. We look forward to your next visit! Best regards， SILK MAISON Customer Service Department
