Silk and SonderReviews of silkandsonder.com

Look out for their fine print. I bought a year subscription for the planner and was not prompted when I ordered to make an account. Apparently, they emailed me the information. When I checked out I had to check off on their terms and conditions which apparently included an autorenewal and they auto charged me two days ago. I immediately contacted them and explained that I did not want another year subscription and explained the circumstances. They have not sent me anything nor have they shipped anything according to the tracking number generated. They are refusing to refund any money despite the fact that I had no way to cancel my account and they could see on their end that I never completed the set up. A bunch of scammers that sell a product that isn’t even good. Save yourself the trouble and money and buy from a more reputable source - wish I would have checked trustpilot before I ordered.

I ordered this the beginning.of 2023 and after 2 months decided it wasn't for me. I cancelled my subscription and received an email that I'd still receive monthly journals...for whatever reason they couldn't stop the remaining shipments. I received an email yesterday that my account was charged a renewal fee...emailed the company only to get a response that they couldn't stop the new order or refund the money. Customer service was no help and I'd strongly suggest anyone looking for a journal please go elsewhere. It's a rip off.

They are scam artists. The products are very cheaply made and difficult to stay organized in which is why I did not plan on buying more. Like many other customers have talked about on this website, when I went to cancel the auto renewal, there was no account linked when I went to cancel my 3 month subscription. I contacted customer service, they said I was too late to stop the renewal and said they were going to send them out to me anyways. It’s only 64 dollars but I’m more upset as I feel they do not conduct their business fairly.

Customer service hasn’t gotten back to me after numerous emails and messages to their social media. They delete your posts and comments on their app platform if they’re not positive. They messed up my annual subscription.

Horrible service, unable to log in to edit subscriptions so I was charged for the full year. Since it processed through the only note from team was resending their no refunds policy and to enjoy the subscription for the next 11 months. To top it off they kept sending a coupon for next time I want to renew. I do not want this order, I was unable to stop the auto renew which had no warning. I do not want to receive these items for the next 11 months. Update to their response: I had already reached out to the email that was provided below. I asked if I could edit my subscription to be only the quarterly and receive a refund for the other 3 quarters but the only response I kept getting was “we can’t make any changes, here is a coupon for next time.” That’s not really helpful or provides a great experience. Direct quote from an email where I was looking for help and this was their response: “You're always welcome back to rejoin the #sonderfam! If you decide to reactivate your subscription in the future, feel free to use the code ‘BACKTOSONDER20’ for 20% off.”

I purchased a year-long subscription, learned quickly the product wasn’t for me but the company wasn’t understanding or helpful and said I had to continue the entire years subscription.

I've been a subscriber for years, and the past 3 months I haven't received any planners. I updated my address in their system as well as contacted support to confirm the address was updated several times but despite this they continue to say they're delivered to my old address. I actually contacted the building and confirmed that they haven't received anything either. I've contacted customer service repeatedly, both via email and social media, I'm flat out ignored. They won't send me new planners, they won't refund me. This brand does not at all follow what it stands for. I'm heartbroken, because I really did love the product.

DO NOT GET I get an annual subscription… the first journal I got was assembled completely backwards. They sent me a replacement that arrived when there were 2 days left in the month. What am I supposed t do with that? The next monthly journal I got was a repeat of the same month they sent me a replacement that arrived on the 7th of the month. Thank you for the “monthly journals that I have not been able to actually use for the month. When asked for a refund because I was dissatisfied with the goods I have been sold. They told me no. They have no quality control. It takes days to respond to customer service. And they clearly do not provide the services they are claiming to. SAVE YOUR TIME AND MONEY.