SilhouetteReviews of silhouetteamerica.com

Extremely dodgy company. They claim to support Mac OS, but I've had major issues with the Silhouette Studio software for the couple of years that I've owned my Cameo 4. Worst of all is any software update since May 2022 has an extremely significant bug that prints everything extremely pixellated (regardless of resolution). There are countless complaints on forums from Mac users claiming that they have been forced to downgrade to V4.4 of the software just to be able to use it. I've written a number of e-mails to them and they ignore every one of them. Choosing Silhouette over Cricut was one of the greatest mistakes I made for my business. I would absolutely avoid purchasing anything from this company at all costs as their products are faulty and their customer service is non-existent.

Customer service is horrid. You cannot reach anyone, and attempts to use all forms of contact go unanswered. No response to emails, chat or messenger. Those who do get a response, generally wait at least 3-4 weeks. BBB shows a rating of F. It was not always like this. Perhaps they are struggling, but the product is worthless without any form of support.

WORST PROGRAM EVER FOR A SMART CUTTING MACHINE. The program is so badly built that it crashed my new m2 MacBook Pro. The cutting machine itself is great but the program is terrible

There is no customer support what so ever. I have emailed, sent messages on Facebook and tried the chat feature. No luck getting my questions answered. Makes it hard to troubleshoot when all the info online doesn’t answer them. I’ve waited 6 months for anything and so far nothing.

I love my Silhouette cutting machine. I now have a Cameo 4 having had the very first machine they made for some 12 years. It's not just the capability of the machine, unlike some other Craft Cutting Machines, Silhouette doesn't feel as though they're out to fleece you - you can choose how much you want to interract with their store, suscribe, buy vouchers, buy single designs or buy none - the software is great for making your own designs and always has been. With the Cameo machines it takes some geting to know your own machine - but once you do, the flexibility offered from your ability to make tiny tweaks to settings (and personalised settings) gives lots of creative freedom.