Silent BeaconReviews of silentbeacon.com

The red LED button continued to flash while charging, indicating that it was stuck in emergency alert mode. I followed all instructions to hard reset and it continued to revert to flashing red. Never actually charged. They need a tech writer with UX experience to review and improve their videos and documentation. Sending it back for a refund. 0/10 - would not recommend.

This stupid thing is useless. I can’t even get it paired to my phone. And even if it is paired you can’t go out of range of your phone. So why do you need it? I can call on my phone if I need help. I fell down and it did nothing. A friend saw me and helped me get up or I would have laid there for days. Waste of money. Tried to return it and it’s even more complicated to return it. I go the trash it goes

24 hours to charge battery, completely dead in 3 days while on standby. Told that is normal. Lol. 1out of 4 days needed for charging. Constantly drops connection. Lots of better options with better warranty, 90 day returns and no restock fee. Scam rip-off buyer beware.

I bought this device for my wife from Amazon. For the first week or two it worked then it gave up the ghost, i.e. the battery would not charge. I contacted Silent Beacon direct by e-mail and their response said: "That’s very odd. Sometimes we wonder the condition our units face at the amazon warehouses..." Pushing the blame on to Amazon?? They also said I should put the device aside for a week to let the battery run down. I told them that my wife could not wait a week because she is an invalid. I ordered a replacement device from Amazon but could not set it up. The Silent Beacon web site kept telling me that it was already set up. I tried several times, even uninstalling and then reinstalling their app a couple of times, but to no avail. Eventually I got a message saying that "Verification failed. We have blocked all requests from this device due to unusual activity." On 20 November 2020 I e-mailed the company telling them about my problems and asked for their help. I even asked them to delete my information from their database so that I could register the new device. Since then I have e-mailed them twice more but after four days they have still not had the decency to answer me. On 21 November I telephoned their help desk. I was on hold for 62 minutes!!! before a recording asked me to leave a message. I did, leaving my telephone number and telling them about my problem. This morning 24 November I telephoned their help desk again. I was on hold for a further 62 minutes!!! before I got their recorded message again. I left my telephone number and a short message about my problem. Over four hours later and I am still waiting for a reply. I also sent off another e-mail on 23 November and to date they have still not responded. What surprises me is that when I sent my initial e-mail about the battery not charging they replied within an hour. This happened on more than one occasion. But it is now a week and to date I am still waiting for a response from them about my problem. It seems to me that Silent Beacon's Support is pretty abysmal.

Fastest security device? No, Fastest scam. If there was a ZERO rating I’d use it. The instruction booklet is poorly written, vague, and little use. Right from the start had difficulty linking the device to my cell phone. Called for tech service and the young lady had no clue what to do. She was actually reading from the vague, useless instruction booklet. Sounded confused as if she had never used or trained on the device. She said she would have to have someone with more experience contact us either by phone or email. She was ready to end the call but never took our cell phone number or email. No one ever got back to us. Finally got the device linked, but not the way the instructions said. When linked the device eats up battery power. Due to the poor instructions we misunderstood how to unlink the device from the cell phone. We called tech service again and the second young lady was also devoid of knowledge about the device. Again we were told someone would contact us. No cell or email contact information was asked for. She was ready to hang up without the information. Finally figured things out. We added the two contact names as our free plan allowed. However, later, we had to delete and change one contact. We attempted to add back a second contact and a message popped up saying we were only allowed two contacts by our plan. The pop-up stated we could only add a contact now if we joined their monthly plan for $1.99/month. We only have one contact name in the system. We decided to return the device. Called tech service to find out how to return it. We were told we would have to email a request for a form. The email address (repeated several times) was bogus. They never replied with a form. We googled a site, managed to get the form else where. The instructions stated to fax the request form in to the company. There was no fax to receive the form. We scanned the form and sent it by email. Doubt we will ever hear from them. Save your money and avoid the aggravation.

Piece of junk---sending it back. Don't waste your money

Pre-ordered a device back in June 2017 and haven't received anything as of today 8/14/2018. I wanted to demo it for our organization for safety reasons and am being questioned by the head of administrative staff where is the product. Every three months you get a news letter something like "we are excited to announce your device will be shipped soon" and then after some days you will receive another news letter, we found a bug in the device and are trying to fix it. And then another news letter this device will work only with iOS and the device will be shipped soon for Apple users. And then another email "We experienced a delay from the manufacturer oversees". You don't get a proper response when you ask them to refund the money. All you get to hear is the product will be shipped soon. But when?