I have not heard back from my question…
I have not heard back from my question I sent.
By Kristen R.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
109 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At SignaPay our Merchants and Partners are more than just numbers, they are people. People striving to carve out a piece of the marketplace and build a better life for themselves and their loved ones. We understand that in managing their money, we are also managing their lives, and strive every day to provide the dedicated service and protection needed to make credit card processing the least stressful part of their day. Our mantra is simple: "Make it Easy". Easy to get your processing application approved, easy to see your revenue, easy to stop fraud, easy to get your equipment fixed - whatever it is, we make it easy for the customer so that they can be empowered to grow their business.
SignaPay (signapay.com) has 109 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
Showing 37 reviews with 1 star · Clear filters
I have not heard back from my question I sent.
By Kristen R.
Working With Signa pay Compliance is a Pain. Scan after scan after scan. Trying ti issue Refunds to Customer is a Joke! You need to talk to Tech Support. Signapay does not respond to email. Tech support is weak at best! Seem to have marginal tech employees. Avoid if you have other choices.
By James G.
Response from SignaPay· Mar 7, 2025
We apologies for your diffculties with refunds to your customers, we take customer support very serious here at Signapay. We will look into this situation and make any correction deemed necessary, thank you for your feedback.
Very disappointed.
By William B.
Response from SignaPay· Mar 10, 2025
Please reach out to our custom service department. They have been trying to contact you to handle your issue. We are very concerned when a merchant has any issues. Thank you.
It’s beyond difficult to change my banking information and I’m just going to close my account. Horrible service
By Taylor T.
Trash customer service, I can’t even change the landing account for my batches.
By Donovan S.
Response from SignaPay· Jan 30, 2025
We take these concerns very serious, thank you for your response, we will be researching this incident.
PCI fees charged incorrectly
By Andrew H.
Response from SignaPay· Jan 30, 2025
Thank you for your response, we will be looking into this charge.
I have been with Signapay since 2022 they never tell me about annual fees. They just deduct it and tell me after.
By N/A
It’s nearly impossible to reconcile deposits.
By Tracy S.