The staff Lacks customer service etiquette
My experience at the event was great however when you try to chat with representative on their portal it is terrible and they disconnect from the conversation constantly or no one responds. When I called yesterday to check the status of a medication ordered on 9/13 at the event (that was shipped or supposedly had shipped), the representative was a bit cold and really didn't act like she felt like being bothered at all. I would rather not deal with their customer service team due to this issue. I keep getting status updates saying that my order status has changed and the latest one I received was on yesterday saying that it was awaiting fulfillment but the representative said that it had already shipped and acted like I was bothering her basically like I just need to wait because it has shipped already. After hanging up I got another status update that said that it was awaiting fulfillment so why would you tell me if it has shipped when it hasn't. You guys really need to get your staff together because they are frustrated for some reason and if they don't want to work maybe they should find something else to do.
By KaSandra