Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
58 reviews
RetrogradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Retrograde is listed under Gaming.
Retrograde (shopretrograde.com) has 58 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
58 approved reviews, newest moderated first
I ordered an account (not knowing it was one) and it wouldnt let me log in to the account, it kept asking for email verification on the steam page which i obviously didnt have
By Defnot A.
Response from Retrograde· Feb 11, 2026
Hello Defnot, please reach out to our support team ([email protected]) they we be quick in resolving your issue.
I bought Spider-Man 2 and it says it needs a verification code but the verification code they gave me does not work.I think i got scammed.
By Ethan's Family A.
I am able to play the game but idk if there should be other people logging in on the account that I paid for. It takes forever to load into a game. I got pack on tdy and it said someone logged on the account with another pc.
By Ethan
I wrote a review earlier waited 2 days of not receiving the game and very little support I called no answers emailed no answers but after 2 days they started to respond and they actually got me the game account after some communication
By Bugs B.
It's a scam, straight up
By Mason M.
Response from Retrograde· Nov 4, 2025
Hi Mason, we apologize for the trouble accessing your account. The issue you encountered was related to a temporary login credential error, which has since been corrected. A replacement file was sent to your email shortly after. We understand your frustration and appreciate the chance to make things right.
I recently Bought GOW Ragnarok and had a great experience with the seller. the game was exactly as described and everything went really smooth. the seller was very friendly handled all my queries. i am very happy with my purchase and would definitely recommend this seller to others.
By Bobby
Response from Retrograde· Nov 4, 2025
Thank you so much for your kind words, Bobby! We’re thrilled to hear your God of War: Ragnarok order went smoothly and that you were happy with the service. We appreciate your support and look forward to having you shop with us again soon. 🎮
Their accounts do not work. And they will ignore your attention to contact them. Wasted money....
By Cenobio
Response from Retrograde· Nov 4, 2025
Hi Cenobio, we’re sorry to hear about your experience. This issue was reviewed and corrected, and updated access credentials have been reissued. We value your feedback — it helps us continue improving our response times and overall support process.
i bought GOW ragnarok, and i have been trying to get in contact with them cause im not getting a steam guard code at all, i have also tried their chatbot which is utterly useless
By jensersej
Response from Retrograde· Nov 4, 2025
Hi, thank you for bringing this to our attention. The Steam Guard verification issue you mentioned was due to a file error on our end, and a corrected version has since been provided. Please email us at [email protected] for detailed instructions. We appreciate your patience and hope everything is now working properly.
