i got the account but its up to a family thing
i got the account but its up to a family, and i cant chjange anuthing, annoying!!!!!
By Bearcowfox
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
58 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Retrograde is listed under Gaming.
Retrograde (shopretrograde.com) has 58 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
58 approved reviews, newest moderated first
i got the account but its up to a family, and i cant chjange anuthing, annoying!!!!!
By Bearcowfox
Bought Dark Souls 3, got stuck at the verification code step. The verfication code on the website is either old or incorrect, waited couple of days for the code to update, but it didn't, reached out to their contact email 3 times, but no reply from them.
By Jack
The customer support won't respond. I'm still waiting for the Steam guard codes to get updated on the website for Wukong and Ghost of Tsushima. I e-mailed them but I still got no awnser.
By Kisame
I recently bought borderlands 4 (purchased march 7th). It is march 8th today and I’ve been playing for some hours. This website is extremely legit. I’m playing a game that would cost 69.99 at 11:99. WHAT?! Should’ve came here sooner When you purchase it’s done by an automated system so you will receive log-in immediately. 10/10
By Isiah H.
Bought 3 games. Immediately received my order! Played and enjoyed one of the games so far. Here's my issue, the 2nd game I bought needed a verification and I contacted support last night, yet to hear back from them over 8 hours. Slow customer support but great deal. You get what you pay for.
By Isa Y.
Response from Retrograde· Feb 11, 2026
Hello Isa, Thank you for the review. We are an ever expanding business, so in the future the kinks will be ironed out🙂👍
Been waiting 3 days(going on waiting for the 3th month now) for the steam guard code, it's never updated and the one that's on the website doesn't work, no reply on the email either. I'd suggest that you pay a bit more and buy from another website. I did email them on the 25th dec last year, still haven't replied and I emailed them yesterday aswell to try my luck but I'm not very hopeful.
By Ahsan Z.
Response from Retrograde· Feb 11, 2026
Hello Ahsan , Sorry for this please reach out to our support team ([email protected]) and they we work this out for you.
Its full on fraud...should have checked here first. Purchased Anno 117 on Saturday for a good deal, assuming I'd have to put up with some game sharing bs, but i have received NOTHING. Have been calling and emailing since Monday, tried the AI chat help to no avail. No one answers the phone or responds to email, they just take your money and run.
By Nick
Response from Retrograde· Feb 11, 2026
Hello Nick could you please check this again in your email spam inbox or go to our site. We guarantee product shipment for all our orders.
It gently stinks and I think ye should get rid of it
By Beetlejuice
Response from Retrograde· Feb 11, 2026
Hello Beetlejuice, we at Retrograde regularly take showers so the stinking problem with out a doubt is not us.