Healthy PetzReviews of shophealthypetz.com

Response from Healthy Petz· Sep 15, 2026

Hi, Thank you for the honest feedback. Some of the images on our product page are studio renders of the bottle and label, which is common for supplement packaging. The customer photos in our reviews are real and sent in by owners. If you'd like to see the product before deciding, please email [email protected] and we'll send you unedited photos of the bottle, the label and the batch. Thank you, Barbara from Healthy Petz 🐾

Response from Healthy Petz· Sep 15, 2026

Hi Dan, I'm sorry to hear about your experience. We pride ourselves on replying to every email within one working day, so five messages going unanswered tells me something went wrong on our side, most likely your emails were caught by a filter or landed in a queue they should never have been in. Either way, that's our fault, and I'm looking into it. Please email [email protected] using the same email address associated with your order so my team can locate your account and process your refund in full, including shipping. If you'd rather not send another email, reply here and I'll find you from the name on the order. I sincerely apologize for the delay and the frustration this has caused. Thank you, Barbara from Healthy Petz 🐾

Response from Healthy Petz· Sep 15, 2026

Hi Anik, Thank you for the honest review, and I'm glad it helped with the allergies. You're right that the subscription shouldn't have been a surprise. That was a checkout fault on our side, and it's been fixed so one-time and subscription are now a clear choice. If you'd like the subscription cancelled or changed, it's one click under Manage Subscription at the top of our site, or email [email protected] and my team will do it for you. Thank you, Barbara from Healthy Petz 🐾

Response from Healthy Petz· Sep 15, 2026

Hi Kelli, I'm sorry to hear about your experience, and I understand why it felt the way it did. Three weeks for delivery, a subscription you didn't choose, and two emails without a reply is not what anyone should get from us. To clear up the shipping: our orders ship from US fulfilment warehouses, and the name on the label is a member of the warehouse team, not a reseller. The labels have since been changed to show Healthy Petz. Delivery in July was far slower than it should have been, and we've moved to new shipping lines since. Orders now arrive in two to four days with tracking. Regarding the loose stools, thank you for telling us. It's uncommon, and it usually settles at half the dose, but you were right to stop if he wasn't happy on it. Please email [email protected] using the same email address associated with your order so my team can locate your account and issue your refund in full. There's no need to return anything. I sincerely apologize for the stress this has caused. Thank you, Barbara from Healthy Petz 🐾

Response from Healthy Petz· Sep 15, 2026

Hi Amanda, I'm sorry to hear about your experience. Cancelling within the hour should have stopped the order, and you shouldn't have had to chase to confirm it. Please email [email protected] using the same email address associated with your order so my team can confirm the cancellation and refund you in full. If the parcel still arrives, please keep it. I sincerely apologize for the worry this has caused. Thank you, Barbara from Healthy Petz 🐾

Response from Healthy Petz· Sep 15, 2026

Hi Lynelle, I'm sorry to hear about your experience. Nobody should end up with three bottles they didn't order and no reply when they ask for help. A fault in our checkout was carrying the subscription through on some orders, and it's been fixed. Any subscription now cancels in one click under Manage Subscription at the top of our site. Please email [email protected] using the same email address associated with your order so my team can cancel the subscription and refund the charges you didn't want. Please keep the bottles, there's no need to send anything back, and there's no need to cancel your card. I sincerely apologize for the stress this has caused. Thank you, Barbara from Healthy Petz 🐾

Response from Healthy Petz· Sep 15, 2026

Hi Alison, I'm sorry to hear about your experience. An order that never arrives, followed by emails that go unanswered, is the worst thing a customer can go through with us, and it's not how we operate now. Please email [email protected] using the same email address associated with your order so my team can locate it and either resend it with tracking or refund you in full, whichever you'd prefer. I sincerely apologize for the frustration this has caused. Thank you, Barbara from Healthy Petz 🐾

Response from Healthy Petz· Sep 15, 2026

Hi, I'm sorry to hear about your experience. A subscription your wife didn't choose, six emails without a reply, and no way to reach us is not acceptable, and you were right to be angry. A fault in our checkout was carrying the subscription through on some orders. It's been fixed, subscriptions now cancel in one click, and support replies within one working day. Please email [email protected] using the same email address associated with your wife's order so my team can confirm the subscription is cancelled and refund any charge you didn't want. There's no need to return anything. I sincerely apologize for the stress this has caused you both. Thank you, Barbara from Healthy Petz 🐾