Healthy PetzReviews of shophealthypetz.com

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4.3/ 5

Great

498 reviews

Healthy Petz4.3Great

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About Healthy Petz

Healthy Petz is listed under Pet Stores.

Healthy Petz (shophealthypetz.com) has 498 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.

Also known as: shophealthypetz.com
Website: shophealthypetz.com
Category: Pet Stores
Listed on The Fair Hearing: 2026

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Oct 16, 2026

Steer clear of this company!!!

This is an appalling company to deal with! Placed my order on sept 30th for a product designed to stop my dog scratching. The wording, while vague implies that the parcel will arrive within a few days. After 7 days still nothing apart from an email from the courier ( evri) to say they have got the parcel in one of their distribution centres and I would recieve further information in due course. I contacted Healthy Petz regarding this delay to no avail, no response, nothing. I also pointed out that for some reason it says subscription on my invoice. It took two more email to get a response ( it was when I mention the visa refund scheme) - they admitted that the subscription was an error on their part…… which I do not believe for one moment as I have read many reviews complaining about the automatic subscription. My request for a refund was ignored, after a further email I was told as the product was on the way merely awaiting delivery the order was fulfilled and therefore no refund was possible. After another umpteen emails of me explaining that I had to buy another product to deal with the dog’s itching and I no longer required their product, which by that time was 12 days past the date of order, and the alternative I purchased had brought a huge improvement within just two days! I was then offered a partial refund of 30% which I rejected. After another god knows how many emails I was asked to send a video of me placing the products in my bin as proof. I finally received a full refund today!!! Following further investigation it would appear the product is not as excellent at treating the animals as they claim. KEEP WELL CLEAR OF THESE PEOPLE!!!!

By Andreas V.

Response from Healthy Petz· Oct 17, 2026

Dear Andreas, We’re genuinely sorry that this experience left you feeling disappointed. We understand how stressful it can be when your dog is uncomfortable and you’re waiting for a product, especially when you feel you haven’t received timely updates or support. We’re currently experiencing a high volume of inquiries, which has affected our response times, but we’re doing our best to get back to everyone and address each concern as quickly as possible. Your order was placed on September 30. Our standard delivery timeframe includes one business day for processing, excluding weekends and holidays, plus 4–9 business days for shipping. As your order was delivered on October 12, it arrived within that timeframe. However, we recognize that the lack of clear communication along the way added to your frustration, and we apologize for that. We also understand why you questioned the request for a disposal video. This is required as part of our refund procedure to verify that the refunded product has been disposed of and will not continue to be used after the refund. We appreciate that this extra step may have felt inconvenient. In terms of results, reduced scratching may be noticed within 2–3 weeks, while more significant skin improvements typically take 4–8 weeks. Full skin barrier rebuilding can take 8–12 weeks, and every dog responds differently. We can confirm that your refund has now been processed and we’re sorry again for the inconvenience you experienced.