ShopHairWigsReviews of shophairwigs.com

ShopHairWigs Lost a Loyal Customer! I've been ordering from ShopHairWigs almost daily, and I have NEVER filed a complaint against this company until now. That should tell you something! I placed an order that I never received, and when I tried to resolve the issue, the customer service was absolutely terrible. They don't answer emails, and getting help has been a nightmare. To make matters worse, they provided PayPal with tracking information from a completely separate order, and PayPal closed my dispute in their favor. How does tracking for an October order prove delivery of a September order? I don't know if management is aware of how poorly customers are being treated, but something is seriously wrong with their customer service. It feels like this company has gained popularity and no longer cares about the loyal customers who helped support its business. The greed and lack of concern for customers are incredibly disappointing. ShopHairWigs has lost a good customer. I spent my money with this company regularly, but I will NEVER order from them again, and I do not recommend them to anyone. If this is how they treat a longtime customer who has supported them almost daily, they don't deserve my business anymore!

This wig is so perfect. Easy to care for. Simple to put one. It is so comfortable to be worn all day. You certainly cannot beat the price. thank you for a great product. Jessica M.

I ordered the same product from Ebonyonline on the same day. Shophairwigs was the only one to confirm the order and shipped to my door in 4 DAYS :) I am a happy camper. Maybe I was one of the lucky ones, but I am happy, and the human hair is perfect for my braids.

I'll never order from this company again. They sent me the wrong color of the wig I ordered. I've reached out to them several times. I was on the return portal for about an hour. I did everything I was supposed to. Then I submitted a picture of the package that I NEVER opened. I never got a return label. Then it came up that my refund was rejected because the wig had been opened and messed with. So I sent multiple emails to them, no response. They don't have a phone number to call so you can talk to an agent. I believe this company is a fraud. So buyers be aware. Don't order from them. Now I'm out of 50.00 I'm furious 😡

deleted all of my past orders. after years of shopping there you would think they would appreciate it. I mostly shopped there for one wig. however the customer service is atrocious. they email you all these coupon codes but cant use them at check out glad I don't fwt

Yes it's good company

I see that many are saying that ebonyonline and shophairwigs is the same company and they are. There is a points system w ebonyonline and I am waiting to see my points show up b/c they are the same company. Now then, my experience is as follows. On shophairwigs.com, it clearly states “FREESHIPPING”, but I did not receive free shipping even after I entered the code. I reached out to them (shophairwigs) and their response was that I could NOT RECEIVE FREESHIPPING due to the weight of my order. I strictly ordered drawstring ponytails, to the tune of $140 something dollars. I sent them a realtime screenshot of their (shophairwigs) website clearly stating that my order was well over the specified (by them) amount. Still, I COULD NOT RECEIVE FREESHIPPING due to the weight of my order. This clause/disclosure/exception WAS NEVER featured on their website!!!!!! My order ended up being nearly $160.00. They reached out to me in a final email stating that I would get a percentage off which totaled $7 and some odd cents. As for the weight, my order was just left at my door by what clearly seemed to be an independent delivery 📦 person. My thoughts are that they paid a third party (not fed ex, usps, or ups to deliver my order. This makes me think that they (shophairwigs) are passing off a portion of the shipping/delivery according to someone else’s request to ship/deliver. When I picked up my box 📦, it was as “light as a feather” and I stood holding it in one hand over my head. The ponytails are is beautiful and the order placed and amount of time for delivery was extremely fast. I will buy with them again but I needed to give this review to help other potential buyers to look out for the points system and non-freeshipping issue. I appreciate them getting back to me and also for sending beautiful products, but still…………, “business is business”!!!!!!!!!!!!

I ordered a wig and a ponytail from them. The package said it was delivered but it wasn't. USPS doesn't even deliver to my porch. They delivered to a mailbox and it said that the package was delivered to my porch. I also filed a missing package report with USPS. I reached out to shop hair wigs or ebony line which is the same company via email and they got back to me told me. Thank you for filing missing package report with USPS and that they would be getting back to me as in USPS. USPS got back to me and said that because the package was marked as delivered, there was nothing that they could do about it because they could no longer track the package. And ebony line said that in order for them to do anything for me. I would have had to pay for my order and then email them to pay for an additional shipping charge that got a signature. And that would ensure delivery even though it says that my package is insured up to $100 Via USPS. And there's nothing on the website that states this at all. So buyer beware and I'm going to continue to do more research and see what I can do to stop them from selling anything ever again. And if any of you want to contact me, hit me up on my FB SinbrLasan. I'd love to have enough people for a civil suit because I know you guys are out there. These guys have made a lot of money off a lot of people and are not being held accountable for not delivering. Mind you, this is the second order that has not shown up that I've ordered from them the first time. I thought it was a fluke because they didn't update my address when I moved from California even though I updated it and it stated on my end that it was updated. They sent it to my old address. So I gave them another try and now this has happened.