ShopgracieusaReviews of shopgracieusa.com

I place an order for a top and coat, so I can give them as gifts, from this website on October 10th, 2017. Two weeks go by I only got 1 of 2 things, so I emailed the support personnel and they tell me that it should ship soon. Two weeks later I still don't have my package. So I email them again and this time they tell me that there was miscommunication and they were out of stock on the coat. This time they were very professional and caring of my problem and ended up giving me a refund for the jacket and apologized for the inconvenience. So on the bright side I was able to gift 1 of 2 things and got my money back for the product I didn't get.

Bought quite a few clothes from this shop. Bralettes, socks, shirts, shorts. Great quality and I received the clothing pretty quickly. I love that their selection is always fresh. Definitely recommend shopping here.

Love love love ShopGracie!! First time ordering and it was a great experience. Quality clothing! The knit, lace and elastic are perfect and comfy. Quick at responding to the chat online. I ordered 4 items and they all came together about 11 days after ordering which is what the basic shipping is. I'll def be ordering again soon!! :-) Thanks!!

I’m always really hestitant about buying clothes online but I’m so glad I decided to buy from shopgracieusa! The shop has such cute clothing and their customer service is phenomenal. I will continue to buy from this shop and so glad that I stumbled upon them online

Love love love this company!! Their price point is perfect for a thrifty millennial like me, and the quality has been outstanding across all products, from clothing to jewelry to shoes. I’ve ordered here for over a year and keep coming back. The shipping turnaround is never more than 2 days, everything has fit perfectly, and I get loads of “OMG where did you get that?!” when I wear their stuff :) Would highly recommend this brand to any and everyone!

I love love this site! At least once a month, I find items that are just MUST HAVE and place an order. Luckily for me, there is always some sort of promotion via Instagram that allows me to get even more than I planned! After numerous purchases, I have yet to encounter any sort of error, delay, or quality challenges. Shipping seems reasonably fast considering the distance, which is always a happy surprise. The quality of the items is also always better than even expected, but after years of being jaded by F21 and the like, it's wonderful just to have an order correct and fully intact, let alone great quality! All of the items are always so unique and cute, it almost makes me want to keep the site as my little secret... But it's too much fun to spread the joy and turn people on to something new that they'll love!

Shop Gracie is my favorite online store! I love ordering from them any chance I get and I always try to find an excuse for new clothes because all of their products are so cute! Whether it’s summer or fall I feel like I can trust that I’ll find something absolutely stunning on Shop Gracie. I’ve been recommending them to friends for birthday gifts as well as to treat themselves and I will continue to do so with their great service!

I placed an order on 9/26 and received a pre-shipment confirmation email on 9/29. This package is still untraceable and when I chatted with a representative, they said that it was with a courier. It is now 10/9 and I am still unable to track the package and USPS states that only pre-shipment information was received. I am incredibly frustrated with this company and the lack of accountability regarding my order. They don’t respond to email unless you are persistent, and only have an online chat representative available during certain periods of the day. Update: They did not explain that they were “busy and backed up” in the warehouse until I contacted them three times, inquiring about the whereabouts of my order. They edited their reply and deleted that comment. They said that they explained this to me, which is an untruth. They offered me a $10 credit to delete this review, which I declined. I would not purchase from this company in the future. I did email on 10/4, no reply, and twice on 10/7. They responded to ONE EMAIL. LAST UPDATE: They emailed me to ask if I would like package intercepted and a full refund. I said no, because MY YOUNG DAUGHTERS were really excited about the t-shirts. I just received an email stating that they were cancelling/refunding the order. STAY AWAY FROM THIS WEBSITE. I would give it ZERO stars if that was an option. Hi Jessica, Yes you emailed us last on Oct 7 but we are closed over the weekends (business days are Monday-Friday), I do my best to reply to everyone as fast as I can. We are also supposed to be closed today since it is a holiday but I am still on my phone trying to reassure you that we do care about your order. We were a little backed up with orders, but it has all gone out. Like I mentioned in my last email, you will see the tracking updates by tomorrow (you would see it by today but the post office is closed). Expected delivery is by Friday/Saturday. This is not normal shipping time, usually customers receive within 2 weeks but we were really backed up and short staffed. The warehouse included a free item in your package to compensate for the shipping. All the orders have been picked up by carrier so you will see this reflect on your tracking by tomorrow evening. I'm sorry to make you feel like we weren't responding since we didn't reply over the weekend, but we have been actively trying to keep you updated on this order. If you would consider removing your review online, we would like to email you a free $10 credit gift card. We have tried so hard to work with you on this order and accommodate you. They refunded your taxes which I explained to you in past chats/emails, and they included a free item in your order for the delay. We will also give a $10 credit if you would be kind enough to remove your review. I've been doing my best to keep you updated and respond as fast as I can :( Warmest regards, Leilani K. Customer Care Representative