ShopgracieusaReviews of shopgracieusa.com

Ordered from them 2016 saw them on Facebook thought wow their stuff looks cute sent numerous emails they keep saying you will receive it soon within 2-8 weeks I never got it of course got scammed have all the emails to prove it :(

I ordered a shirt for my mum for Christmas and placed the order with significant time before the date but it never arrived. In January I reached out to the company and they told me that they were having a problem shipping orders from black friday/cyber monday and they have a backlog, which i completely understood and they upgraded my shipping to priority mail. I then reached out again in Feburary as the shipping said it was still in America and hadn't even been put through customs. My order had been sent back to their p.o box and they offered to give me a 15% refund or cancel the order for a full refund. Since i had bought it as a Christmas gift I asked for it to be resent. I then had to text them again in March, because the shipping still hadn't updated nor had the refund come through. She claimed that their was issues with the coronavirus, which again, i completely understand. I ended up getting a full refund for the order and it only arrived today. 5 days before my mums birthday. This is absolutely ridiculous. It shouldn't take 5 MONTHS TO ARRIVE. And to make matters worse not once did the company reach out to me, I had to text them first every single time. That is not okay. Having said that the quality of the shirt is actually pretty good and no matter how much i want to like it i just cant because of the amount of time it took to get here. 5 months in ridiculous.

I wasn’t going to review this company but I really feel that they were trying to fraud me in every way possible. I also didn’t want to review because I’ve noticed that every bad review has a comment from them and I don’t want to here anything else from the company, they also seem to have fake good reviews. So buyer BEWARE. I ordered a shirt for Halloween 2 weeks before thinking that it would come in time. When I didn’t get a tracking number with in the allotted 3 days that they gave I emailed them, which I will say I was being a little anxious- at that point the person told me I would get my package after Halloween. Which okay, I was disappointed, but I dealt with it. When my package finally arrived I had ordered a small and I received a men’s large- & they had cut the tag off as if I wouldn’t notice. I am a petite woman - the shirt was swimming on me. I sent them an email with pictures of myself in the shirt and the cut tag and how disappointed I was, mind you this is my first experience with this company. They said they would give me store credit for their mistake but argued with me about the fact that the tag was cut when I sent them a picture of it and there is a tag clear as day in the shirt on the website. So basicallly they cut the tag so I “wouldn’t” know they sent me a large instead of a small. Anyways, I had to threaten a paypal dispute to get them to offer a refund, but they made me send the item back first. I send the item back, they tell me I will receive a refund when they receive tracking information. It has been a week at this point, no refund. I email them, they say “oh you should have received that let me check.” I threaten another PayPal disput and the refund happens with in seconds of my email. This company is complete fraud. I shouldn’t have to threaten a PayPal disput when I did everything you asked. Poor customer service, poor business. POOR.

I placed an order on 9/26 and received a pre-shipment confirmation email on 9/29. This package is still untraceable and when I chatted with a representative, they said that it was with a courier. It is now 10/9 and I am still unable to track the package and USPS states that only pre-shipment information was received. I am incredibly frustrated with this company and the lack of accountability regarding my order. They don’t respond to email unless you are persistent, and only have an online chat representative available during certain periods of the day. Update: They did not explain that they were “busy and backed up” in the warehouse until I contacted them three times, inquiring about the whereabouts of my order. They edited their reply and deleted that comment. They said that they explained this to me, which is an untruth. They offered me a $10 credit to delete this review, which I declined. I would not purchase from this company in the future. I did email on 10/4, no reply, and twice on 10/7. They responded to ONE EMAIL. LAST UPDATE: They emailed me to ask if I would like package intercepted and a full refund. I said no, because MY YOUNG DAUGHTERS were really excited about the t-shirts. I just received an email stating that they were cancelling/refunding the order. STAY AWAY FROM THIS WEBSITE. I would give it ZERO stars if that was an option. Hi Jessica, Yes you emailed us last on Oct 7 but we are closed over the weekends (business days are Monday-Friday), I do my best to reply to everyone as fast as I can. We are also supposed to be closed today since it is a holiday but I am still on my phone trying to reassure you that we do care about your order. We were a little backed up with orders, but it has all gone out. Like I mentioned in my last email, you will see the tracking updates by tomorrow (you would see it by today but the post office is closed). Expected delivery is by Friday/Saturday. This is not normal shipping time, usually customers receive within 2 weeks but we were really backed up and short staffed. The warehouse included a free item in your package to compensate for the shipping. All the orders have been picked up by carrier so you will see this reflect on your tracking by tomorrow evening. I'm sorry to make you feel like we weren't responding since we didn't reply over the weekend, but we have been actively trying to keep you updated on this order. If you would consider removing your review online, we would like to email you a free $10 credit gift card. We have tried so hard to work with you on this order and accommodate you. They refunded your taxes which I explained to you in past chats/emails, and they included a free item in your order for the delay. We will also give a $10 credit if you would be kind enough to remove your review. I've been doing my best to keep you updated and respond as fast as I can :( Warmest regards, Leilani K. Customer Care Representative

While I think their products are very stylish, I will not be ordering from here again. I placed an order for a few items on 03/05/17. I finally received an email on 03/14/17stating that my order had been shipped. Okay, so about 9 days to ship out an item, I was willing to overlook it. Then, 6 days later, 03/20/17,I decided to check the status of the shipping through the tracking number they provided. The tracking number stated that order had not yet even been shipped! I contacted their customer service and received an email reply that same day stating an apology and that they would look into my order as soon as possible. Now two days later, still no word so I emailed them again to see if they shipped my order yet, otherwise to refund me. No response still! Worst online shopping experience I have ever had. An update 04/19/17: The following day, I finally received an email stating 2 out of the 3 items had shipped and tracking number was provided. They informed me the last item would follow shortly. I received the 2 items the next week, but still no word on my last item. Another week goes by and I get word that they are still working on my last item. Then finally, a few days later and over 1 month after I placed order, I was told the last item is not available. I was beyond disappointed. I expressed this to the company and they offered my a gift card with value of item +$5. I'm never going to use that gift card or purchase from this company again. The long wait time, lack of prompt communication and inability to fulfill orders just shows that this company has poor structure and poor customer service. And the items are definitely not that amazing that it's worth it. Last update- 04/20/17 This will be my last update. Interesting to see how much a negative review can motivate. Very shorty after posting my review yesterday, the company reached out to me to apologize, offer a refund and a gift card. They also mentioned perhaps I would update my review. I emailed a reply accepting refund (as I had repeatedly asked for refund in past) and declined their free gift card (I can't get myself to shop there again). This is the most responsive their customer service has been. Within hours, I got a reply with another apology but accepting to issue refund. My refund has now been issued. If only their customer service had been so responsive and prompt in the beginning! To be fair, their customer service has always responded to me in a polite and friendly manner. It's just everything else that was lacking. I appreciate them trying to damage control after the fact, but to keep clients I think the company has to be more proactive about improving their customer service. Still will not be returning as a customer.