great customer service
Let's talk about how patient and diligent the customer service is. I am super indecisive and ordered and canceled and reordered several pairs and they were super helpful. Rio, in particular went above and beyond!
By JESSICA
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
8 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Staring at digital screens hurts your eyes. Our computer glasses help. Click here to learn how Felix Gray's designer eyewear means healthier eyes. Shop now!
Felix Gray (shopfelixgray.com) has 8 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
Showing 4 reviews with 5 stars · Clear filters
Let's talk about how patient and diligent the customer service is. I am super indecisive and ordered and canceled and reordered several pairs and they were super helpful. Rio, in particular went above and beyond!
By JESSICA
Outstanding service! Ordered glasses weeks ago. Lost/in limbo with USPS. Emailed Felix Gray on the 23rd. They overnighted a replacement pair in time for Christmas! Really happy. Thank you!
By Carolyn
Exceptional product & exceptional customer service from Brian! The glasses are stylish, lightweight, and completely took care of my eye strain & headaches. I needed to do an exchange due to my first pair being too small and Brian was ON IT! He was so responsive & helpful and got my new pair in the mail to me super quickly. Thanks for a wonderful product & experience, Felix Gray Team!
By Stacey S.
Love! Not only are the frames great but the customer service is too! The first pair I ordered were the wrong prescription (NOT Felix Gray’s fault but the doctor’s) and the frames were just a bit small for my face. Anyways, I got a free refund and got another pair that are perfect! I used to wear irritating contacts just because I hated how glasses looked on me, but now I wear glasses every single day. The blue light filtering is effective in my opinion as well. The ONLY small problem I have is that there is a very slight yellow tint that IS visible sometimes. In some pictures, this has given my eyes a yellowish gross kinda look. Very small, but I did notice. But all in all, will definitely buy again
By Michael B.