ShopabetteryouReviews of shopabetteryou.com

Response from Shopabetteryou· Oct 22, 2026

Hi Robyn, We’re sorry to hear about your experience and the frustration caused by the delay and lack of communication. This is not the experience we want anyone to have. We’d appreciate the opportunity to look into this and help resolve the issue. Unfortunately, we haven’t been able to identify your order from the information in your review. Could you please contact us at [email protected] with your order details so our team can investigate and assist you? Our customer service team is available 24/7 and will be happy to help. Thank you for bringing this to our attention, Robyn. We hope to have the opportunity to make things right. Best regards, Aubrey | A Better You

Response from Shopabetteryou· Oct 22, 2026

Hi Peggyanne, We’re sorry your experience fell short of expectations, especially after your repeated attempts to get help. We understand how frustrating this must have been and sincerely apologize for the inconvenience and communication difficulties. We’re glad we’ve had the opportunity to address your concerns and work toward a resolution. Your feedback is important to us, and we’re committed to improving our customer service and communication. If you have any further questions or need additional assistance, please feel free to email us at [email protected]. Our customer service team is available 24/7 and will be happy to help. Thank you for giving us the opportunity to make things right, Peggyanne. Best regards, Aubrey | A Better You

Response from Shopabetteryou· Oct 22, 2026

Hi Gailya, We’re truly sorry for the frustration and disappointment you experienced with your missing order, delayed refund, and difficulty reaching our team. You deserved timely communication and a smoother resolution, and we sincerely apologize for falling short of your expectations. We’re also deeply sorry for the loss of your beloved puppy. We understand this was an incredibly difficult time for you, and we regret that this situation added further stress. After reviewing your case, we can confirm that your full refund was processed on September 22 to your original payment method. We also apologize that our email responses did not reach you as intended due to a communication issue. We understand that resolving the refund does not undo the experience you went through. We take your feedback seriously and recognize the importance of providing clear communication and timely resolutions. Thank you for sharing your experience, Gailya. We sincerely regret letting you down and extend our heartfelt condolences to you and your family. Best regards, Aubrey | A Better You