Western DigitalReviews of shop.westerndigital.com

I have bought a WD_BLACK SN850X NVMe SSD from the WD online shop back in May. Still trying to get my money back after I returned it. They provide a prepaid return label with UPS. The parcel got stuck at UPS point and I've been waiting for weeks now for the refund. I have created a support ticket, someone answered after two days, and requested confirmation of shipment which I provided. Haven't heard from them since. Sent multiple emails. The support ticket has been closed without resolution. Amazon is the go-to-place for this type of purchases.

Honestly these are definitely the worst company out there, I bought a new hard drive for work for my laptop and they said everything was fine all shipped and that waited 3 weeks for it and in they end they sent me an email saying the part was no longer in stock so my order was cancelled, so I’ve had to postpone work again because of these a-holes and they won’t even offer a refund stay clear people🤦‍♂️😤

This has to be the **very worst customer service** I have received from a tech company. Bought a £200 Professional drive, which was part of their promotion, and fitted my needs perfectly. However, soon after using, the drive started to glitch, and failed to mount, even after numerous wipes - eventually it failed completely. Went through usual online process of "tech support", finally obtained a return number, and paid to send back recored first class. That's over a MONTH ago, with no feedback or acknowledgment from customer service. Their online chat "service" simply reiterates that it is being 'processed', but absolutely nothing happens. They have refused to offer a refund, stating a replacement is out for delivery, but again **nothing received**. I have since bought a new drive, and have been effectively scammed out of £200.

DESDE PRINCIPIOS DE ABRIL NO PUEDO ACCEDER A MI MY CLOUD HOME DESDE MI PC NI DESDE EL MOVIL. POR LO VISTO LA COMPAÑIA QUE LO ADMINISTRA, WESTERN DIGITAL, A SUFRIDO UN CIBER ATAQUE Y A DESCONECTADO LOS ACCESOS DE LOS USUARIOS A LOS APARATOS QUE RELIGIOSAMENTE HEMOS COMPRADO Y QUE DESDE EL 3 DE ABRIL DE 2023 ESTAN INUTILIZADOS. ESTO ME ESTA PROVOCANDO BASTANTE ANSIEDAD PORQUE TENGO ALMACENADAS TODAS LAS FOTOGRAFIAS DIGITALIZADAS DESDE 1993, MAS DE 40.000. ADEMAS, LO UTILIZABA PARA REALIZAR COPIAS DE "SEGURIDAD" DE MI TRABAJO.LO QUE ESTA CLARO, ES QUE NO VOLVERÉ A CONFIAR NUNCA MAS EN WESTERN DIGITAL Y BUSCARÉ OTRO SISTEMA DE ALMACENAMIENTO QUE NO TENGA NADA QUE VER CON ELLOS PORQUE A LOS CLIENTES NOS DEJAN TOTALMENTE DESINFORMADOS Y SIN ACCESO A LA INFORMACION QUE NOS PERTENECE SIN MAS EXPLICACION. CONFIAS EN UN TERCERO EXPERTO EN CIBERSEGURIDAD Y TE DEJAN VENDIDO.

Pésimo funcionamiento de WESTERN DIGITAL MY CLOUD HOME. Llevamos desde el 2 de abril de 2023 con interrupción de servicios que afecta My Cloud, My Cloud Home, My Cloud Home Duo, My Cloud OS5, SanDisk ibi, SanDisk Ixpand Wireless Charger. Esto genera que no podamos acceder a nuestros datos de manera inalámbrica. Necesito acceder a unos datos de manera urgente y estoy desesperado. No vuelvo a confiar en WESTER DIGITAL a partir de hoy estoy buscando otros productos que me garanticen que mis datos van a estar siempre operativos.

Adquirí un disco My Cloud Home en la tienda online WD de España en marzo de este año, a finales de noviembre envío incidente de transferencia extremadamente lenta de archivos (no uso mucho el equipo porque solo lo tengo para tener una copia de mi música). En lo que quise agregar y mover mas archivos me doy cuenta que windows me indica que la velocidad de trasferencia es de 1 items/seg, mientras que otro disco, modelo viejo My Book live, hace lo mismo a una velocidad de 70 items/seg. Hice 2 reclamos directos a WD y ambos (atendido por Sara y Chris) se desentienden del problema sin darme ninguna solición y advirtiendome que el plazo de devolución es de 1 mes luego de la compra. ESTO SE LLAMA ESTAFA!

crap customer service do not buy from there ebay store faulty product plug and customer service who does not help with useful info

Scammers. Please avoid! I should have read the reviews on them, but who would have thought that WD would be like this? I placed an order for an SSD, and right afterward, they said it is 1-month back ordered. They did not show this at the time I ordered it. I tried to cancel, but they will not allow it. I have to resort to filing a chargeback with my bank. So much stress!!!! PLEASE AVOID WD!