Customer service
I was typing in the wrong hologram number and Tyler reached out immediately to help with the issue.
By Devin D.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
158 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The official National Hockey League website including news, rosters, stats, schedules, teams, and video.
NHL (shop.nhl.com) has 158 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
158 approved reviews, newest moderated first
I was typing in the wrong hologram number and Tyler reached out immediately to help with the issue.
By Devin D.
Tyler was friendly and helped solve my problem quickly. Also shared our love of hockey together. Pleasure working with the company and look forward to more purchases with them.
By DH
I made a purchase of an autographed item. I had difficulty getting the authentication verified, I reached out to their team and got a very quick response and they took care of my problem. Great people to work with, I would not hesitate to purchase from them again!
By Jan
I purchased the Avalanche Victory Arch hoodie for my husband for Christmas 2019 (~a year ago). The screen print design quickly started to peel and fade, despite following washing instructions and now, a year in, is almost gone. I tried to reach out directly to the company but the website offers no customer service options.
By Shannon G.
Ordered an authentic Chicago blackhawks jersey. It arrived only 7 days after. I’m really happy about the fast delivery and the good and quick service on your site. I paid $250 inclusive shipping and I think the price is fair combining it’s an official and authentic jersey. Good and solid quality. Of course, you can use this jersey on top of your own hockey gear.
By Mads K.
Kaitlin helped me with customer support via email and was very quick and helpful. Great experience and she fixed my problem. Thank you.
By Victor K.
Would rate zero if possible. Paid £60 for my order, it hasn’t arrived, no answers to emails. I am going to contact my bank and report this as fraud
By Linz C.
Item sizing completely different to measurements on site. No answer to phone calls - "automated" returns online not working - took three emails to get a generic and incorrect response. Finally able to return and refusal to cover return postage despite fault with their measurements. Will not used again. Ever.
By Bertie B.