Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
158 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The official National Hockey League website including news, rosters, stats, schedules, teams, and video.
NHL (shop.nhl.com) has 158 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
158 approved reviews, newest moderated first
Die Steuerung ist ne Katastrophe bei allen 3 Systemen,ich verstehe nicht warum man da noch herumfummelt wo vorher schon alles ideal war. Ich hoffe es kommt noch ein Update mit der alten Steuerung,ansonsten war,s das mit dem Spiel.
By Enrico S.
Honestly the worst customer experience EVER! I have a gift card. I went to use it today and I got a message that said Gift Card Not Available. So I went to the website and had the typical useless bad chatbot experience and decided to call them. All the agent could do was tell me the same thing the website said but not why. She said that I did not have an account even though I have bought from them in the past so I made a new account so she could log a ticket. Then she went to look up my account and told me that there was an account with my email (even though she could not find it minutes earlier) but with my daughter's name and not mine. And that she could not find the account I just made and since my account had my daughter's name she could not log a ticket for me. Then I asked to speak with a supervisor and have been on hold for over 30 minutes. My family got me a gift and I can't use it. Fanatics is HORRIBLE!
By Pat S.
Worst website customer support ever, I placed an order and used the correct address, and the shipper didn't deliver it and now its being sent back, and they said it will take another 4 weeks. This website is a joke. Order from someone else I contacted Visa for a chargeback, this website is a joke to order from. I will NEVER order from them again.
By John K.
Cristin helped out for a refund for an item that wasn’t my first choice. I found out later that my first choice was listed again on the site. So I quickly snagged it since it was the last one left.
By Ken C.
My order was received, as quickly as possible!
By Nicolas F.
Never buy the next day by noon. Its wasted money down the drain
By Paul
Fraudulent site. Did not receive order. Overcharged. Customer service not responsive. Scam site.
By Nadene
Ordered two game used warm-up pucks but received pucks from a different game. Fan Advocate Cristin sent out the correct pucks immediately and followed up until I received them. She also facilitated the return of the other pucks. She did it all quickly, efficiently and maintained excellent communication. Thanks so much for your help Cristin. I truly appreciate it!
By J D.
