Wrong price charged
Wrong price charged: the day that I purchased my shoes it stated that you buy one and get the second pair half off. I was charged the full price for the second pair...and I did not notice until I got home.
By Valued C.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
704 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Store Contact Information - Mobile, AL: 251-479-7463 - Pensacola, FL: 8504749311 - Tallahassee, FL: 850-894-3650 - Baton Rouge, LA: 225-925-3443 - Albany, GA: 229-431-0011 - Tuscaloosa, Al: 205-344-4442 - Lafayette, LA: 337-993-2777 - Spanish...
Shoe Station (shoestation.com) has 704 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
704 approved reviews, newest moderated first
Wrong price charged: the day that I purchased my shoes it stated that you buy one and get the second pair half off. I was charged the full price for the second pair...and I did not notice until I got home.
By Valued C.
You said I would be notified when the shoes were shipped, I had no idea if the order was shipped till the shoes arrived. It was a surprise!
By ValuShannoned C.
Love shoe station
By Debra H.
Response from Shoe Station· Jan 30, 2020
Thank you for the review!
Horrible customer service. They do not even deserve one star. I received two pairs of shoes for Christmas. Unfortunately, there were 2 left shoes in one of the boxes. The gift-giver had also given me the receipt. I took them back to the store with the receipt, and because they were purchased on sale, the manager of the store told me I would be charged an additional $10 to get the right shoe to my pair! When I wore the other pair of shoes for the first time, I found they had a defective buckle on the side. When I attempted to exchange these for the exact same shoes, the manager refused to help me because I had worn the shoes once. The defect was from the manufacturer, and not something I would have found before wearing them. I will NEVER shop with Shoe Station again, and I would never recommend this store to anyone I know.
By UNVALUED C.
Response from Shoe Station· Jan 29, 2020
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please let us know what store you were in or feel free to email details to [email protected].
I got exactly what I was looking for. Customer service was great. I will be back! Thanks again!
By Valued C.
Response from Shoe Station· Jan 30, 2020
Thank you for your review! We hope to see you again soon!
Love this place ! Always a great price on a huge variety of shoes. Plus anytime there is a mishap which is rare they fix the issue immediately with no b.s.
By Valued C.
Response from Shoe Station· Jan 30, 2020
Thank you so much for the review!
Plenty of choices great service and pricing
By Me and Mrs S.
Response from Shoe Station· Jan 30, 2020
Thank you for the review! Please tell your family and friends!
Nice store but high prices
By Valued C.