Honest and great
Honest and great
By Shirajul H.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
142 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shoely is your personalized online shoe store, using the power of 3D technology to deliver insanely comfortable shoes for running, walking, working, hiking and any other way you move.
Shoely (shoely.com) has 142 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
142 approved reviews, newest moderated first
Honest and great
By Shirajul H.
Awesome and extremely helpful
By Bull Events And M.
the customer service of Shoely is amazing .. as is the fit of the shoes they've suggested (I've got hobbit width feet and it's always a challenge to find something that fits) ... I doubt I'll go back to a brick/mortar store ... just hope the mfgs come up with brighter hobbit width shoes .. great job to August and the team
By Tim K.
Response from Shoely· Dec 17, 2023
I think you get the award for "funniest review" thus far, Tim! Thanks and absolutely our pleasure to get you fit! 🙏
Im not a runner, just someone with foot issues on both feet so i wanted to see how it would be to buy shoes having knowledge and foot analysis in my pocket. My feet were scanned at an event and didnt take long. Then afterwards i was sent my foot scan and a video analysis that was chock full of info. They recommended 4 pairs of shoes for me, 2 from brands i didnt know and 2 from a brand i knew. I took a chance on the brand i didnt know and got the custom insoles. Ive been wearing them for 2 weeks and just walked around a big city for a week. Its def helping relieve my usual foot pain. They gave me a size bigger than i usually get but i trusted the directions that came with ny shoes and the size is perfect.
By Jess G.
Response from Shoely· Dec 12, 2023
So amazing, Jess, thanks so much for sharing!! 🙏
They look big in my feet
By Irene S.
I approached your staff during the new york marathon exhibition and got a free custom shoe fitting, I was surprised of how simple it was. I have not found the file!!! but I am sure it should be there, and I if do, I am almost sure I will use the promotion to buy me a pair of shoes.
By Manuel T.
Response from Shoely· Dec 8, 2023
Hi Manuel! Firstly, my apologies that we missed this. I just looked up your file and it appears we hadn't sent your email that contains your Perfect Fit Profile analysis. I just corrected this and you should now have it in your inbox. Please let me know if that came through! 👍
The guidance video was a game-changer for me. The science behind why certain running shoes were suggested changed me from being loyal to one brand and now loyal to what my feet need. I've told everyone about this wonderful experience and how my feet no longer hurt. Thank you for making the shoe experience less painful. I will never go back to ordering shoes from a shoe store or running a store.
By Heather L.
Response from Shoely· Dec 6, 2023
So glad to hear this, Heather, and honored to support you!! 🙌
The shoes feel like they are tailor made with the insoles! Very short break-in period!
By Kyle F.
Response from Shoely· Dec 5, 2023
Honored to help, Kyle, thanks again! 🙏