great customer service but had to go…
great customer service but had to go back and forth with them to get my flight info. Still unsure about it all to be honest.
By AMANDA
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
255 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Shiva Travel (shivatravel.com) has 255 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
255 approved reviews, newest moderated first
great customer service but had to go back and forth with them to get my flight info. Still unsure about it all to be honest.
By AMANDA
Excellent service!
By LUZ
Great experience!
By MARGARET
Is perfect for me I find the same I need
By MARIA
Cheap rates but hard to get through
By CHRISTINE
Very good service
By SELESESE
Changed the reservation on me but were able to get a similar one for the same rate. Receipt was not sent and took me a couple of calls to get it to happen I wish they can improve their process to make it less time consuming
By MS
Great service
By KRISTIN