Ok service
Ok service very hard to understand
By ASHLEY
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
255 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Shiva Travel (shivatravel.com) has 255 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 8 reviews with 3 stars · Clear filters
Ok service very hard to understand
By ASHLEY
great customer service but had to go back and forth with them to get my flight info. Still unsure about it all to be honest.
By AMANDA
Changed the reservation on me but were able to get a similar one for the same rate. Receipt was not sent and took me a couple of calls to get it to happen I wish they can improve their process to make it less time consuming
By MS
Lengthy process.
By DESIRAE
Okay still waiting on itinerary
By SHAKIYLA
It was a little weird
By Jen M.
Good discounts and service, but I took longer than expected to receive the flight ticket information.
By MARCOS
It took some time but it was okay.
By Lesly V.