ShipToBoxReviews of shiptobox.com

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4.7/ 5

Excellent

578 reviews

ShipToBox4.7Excellent

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About ShipToBox

Unlimited shopping and shipping experience. We buy for you, sales tax free, and ship to you.

ShipToBox (shiptobox.com) has 578 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.

Also known as: shiptobox.com
Website: shiptobox.com
Category: Shipping & Logistics
Listed on The Fair Hearing: 2026

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Jun 30, 2025

A rude and clueless company

On the 30th of July 2025 at approximately 9:55 AM New York time, I spoke with agent 02 over live chat to enquire if Ship To Box delivers class 9 dangerous goods. I was told no, so I ended the conversation. Afterwards I questioned myself if agent 02 really knew what a class 9 dangerous good was, so, I returned to the chat to ask. As soon as it connected, I was presented with agent 07, who immediately disconnected me. This looked like they didn't want to do business with me, but I give Ship To Box the benefit of the doubt that perhaps I just had a crap agent, so I connected again and was once again presented with agent 02, who would then not answer me when I queried if he knew what a class 9 dangerous good was. A class 9 dangerous good is, for example, a can of deodorant - an aerosol. I looked up prohibited items on the websites of the couriers that Ship To Box uses, and they state they do handle class 9 dangerous goods, so, Ship To Box is just a really crap mail forwarding company. Not just because their customer service is rude, but also because the company is weak in knowledge and capability.

By KK

Response from ShipToBox· Jul 2, 2025

Dear Nikolas, Thank you for sharing your detailed feedback. We sincerely regret for that. Regarding your inquiry about Class 9 dangerous goods such as aerosols: We’d like to clarify that, as outlined in our company’s Terms and Conditions—as well as those of our shipping carriers "DHL, Fedex, ..."—aerosol products are classified as hazardous materials and are prohibited from being shipped. This policy is in place to ensure compliance with safety regulations and to avoid any risk during transit. We understand your frustration, especially given the complexity of shipping regulations, and we truly apologize for any confusion or inconvenience caused. Your feedback is important to us. Thank you again for bringing this to our attention. Best regards, Customer Support Team