Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
270 reviews
ShipsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."
Shipsurance (shipsurance.com) has 270 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
270 approved reviews, newest moderated first
Very good customer service. The only thing I would recommend is making the terms and conditions more visible.
By Jennifer F.
Response from Shipsurance· Apr 21, 2021
Jennifer - Thank you for the great review and the suggestion.
We buy insurance for our packages at shipsurance for a year. Everything is good! We had 6 insurance damaged claims that were closed quickly and we've got compensation.
By Pavel
Response from Shipsurance· Apr 16, 2021
Pavel - Thank you for the kind words!
This is the worst insurance company i have ever worked with. My shipment was lost in February and still they are not ready to process the insurance claim. Worst worst worst policy. You better look for other insurance company if you want to ensure the shipment is safe.
By S R.
Response from Shipsurance· Apr 16, 2021
S R - We are not sure who you are based on your initials but we are happy to research your concern if you reach out to us.
These guys went above and beyond for us with our claims. We couldn't be happier and more thankful to have such a good insurance company on our side. Special thanks to Vanessa!
By Jill S.
Response from Shipsurance· Mar 30, 2021
Thank you, Jill! We appreciate the kind words and we will pass them on to Vanessa.
After further contact with shipsurance rep we were able to receive insurance for lost package with rep being very understanding about the case. Thank you
By Agron B.
Response from Shipsurance· Apr 7, 2021
Thank you for the kind words!
USPS includes free insurance for priority mail shipments. That's great, but most people...including us..say they refuse to pay legitimate claims. Just try and collect! We have been aware of this for a very long time and have been purchasing our insurance coverage from "Shipsurance" a private insurer for many many years. This company has treated us the way an insured customer should be treated and we have never had an issue with any legitimate claim...ever. Insurance from USPS is a joke and a complete waste of money. Too bad but true. Go with Shipsurance and you really ARE covered!
By Robert
Response from Shipsurance· Apr 16, 2021
Robert - Great review and explanation of our offering. This is why we are here! We are glad we have been able to support your business when we were needed.
I usually ship my package and insured with shipsurance’s service. Recently I have several packages lost in the mail. The claim process was easy and after their investigation, I got my reimbursement fast. Highly recommend using their services.
By Hsinchuen L.
Response from Shipsurance· Apr 16, 2021
Hsinchuen - Thank you for the kind words!
I would highly recommend Shipsurance to cover any items that you need to ship. Filing online is easy, and they let you know exactly what information they need. It is also easy to check on the process of a claim. I insure all my sold items with Shipsurance. It's a small price to pay for peace of mind. 5 Stars!
By Dani S.
Response from Shipsurance· Mar 19, 2021
Dani - Thank you for taking the time to share your experience. We are happy to hear that we have been able to take care of your shipping losses. That is what we are here for!
