Happy Customer
My experience with ShipSmart was very positive. I would use them again
By Joy
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
759 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
759 approved reviews, newest moderated first
My experience with ShipSmart was very positive. I would use them again
By Joy
Pickup great, but at delivery 1) all packing material not removed 2) found piece that turns on the floor lamp on floor, so broken and needs to be replaced 3) desk lamp shade delivered with black marks and creases ; also needs replacement & 4) piece of enamel design on expensive floor mirror broken off . ...upsetting as didn't expect to have to repair/replace items as told 98% no breakage record so didn't get insurance. Not sure if caused by way packed at pickup or a little carelessness when delivered. I would appreciate a prompt response with your thoughts about what occurred and since you seem very interested in providing good customer service, anything you can do to make us feel better about the damaged pieces would also be very much appreciated.
By Bernadette
ALLWAYS ON TIME
By Payne K.
Response from Ship Smart Inc.· Apr 3, 2018
Thanks Payne, we look forward to the next shipment.
Shipped the contents of an apartment to new address. Everything was handled courteously and professionally. I would use them again.
By Keith
Response from Ship Smart Inc.· Apr 3, 2018
Thank You Keith. We appreciate your business and glad we could help ship your items from your apartment.
Absolutely smooth as silk from start to finish.
By Judson
Response from Ship Smart Inc.· Apr 3, 2018
Hi Judson, Thank you for the business and review, we always aim for a silky smooth experience for all our customers. :)
I used Ship smart to move artwork from NY to FL. The Customer Service team was on point the entire time from start to finish.
By Lisa S.
Response from Ship Smart Inc.· Apr 3, 2018
Thank you Lisa, we are very grateful for the business, and love to read reviews like this.
Ship Smart is the greatest service around. My shipment was in Georgia and I needed it moved to Texas but did not want to drive from Ga to Tx with it. Priced several options and Ship Smart was not only better in price, it was pain free and everything arrived intact without a scratch. The packing was unbelievable. Communication was the key and everyone was knowledgeable and very helpful. I am amazed and grateful. Thank you Ship Smart!!
By Charlotte
Very nice guys who did a great job.
By Edward Steve L.
Response from Ship Smart Inc.· Apr 3, 2018
Thanks Edward, we appreciate the business.