my bag failed customs and they stayed…
my bag failed customs and they stayed with the bag, communicated issues, sent pictures , dealt with concerns and sent me my bag a plus review
By Mike
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
362 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Whether you're a frequent flyer or a once-a-year vacationer, Ship&Play relieves you from the hassle of waiting in long lines, wrestling with oversized suitcases, or sifting through a sea of luggage lookalikes at baggage claim. With Ship&Play, you simply pack your bags, schedule a pickup, and enjoy a stress-free travel experience. Backed by an on-time delivery guarantee and personal customer support, where you can always reach a real person, you’ll quickly wonder why you ever traveled any other way.Travel the way it's supposed to be.
Ship & Play (shipplay.com) has 362 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
362 approved reviews, newest moderated first
my bag failed customs and they stayed with the bag, communicated issues, sent pictures , dealt with concerns and sent me my bag a plus review
By Mike
I was a little uncertain about using Ship & Play as I had never used it before, nor did I know anyone who had. The representative who met us getting off the ship was great and very helpful. He sent me a text saying things were all set and going out the nest day, which put my mind at ease. I received updates frequently and my things arrived home very quickly and in great condition.
By MELANIE R.
Fun agents. Fantastic service. BB
By Bruce B.
I used this service roundtrip to and from Europe. I was taking a cruise, and my bag was waiting for me upon arrival. I was pleasantly surprised when my bag arrived back home only 2 days after my return. The customer service people here are wonderful and were very helpful, friendly, and accommodating. I will definitely use you again! Thanks!
By Nancy B.
Luggage showed up on the ship as promised
By Don D.
Pick up and delivery were flawless.
By Rick G.
Clubs arrived even faster than what was promised. Everything in good condition
By Kenneth K.
Took Amtrak to Seattle took princess Star to Alaska for 7 days did not have to carry heavy luggage They were very efficient about getting my luggage to ship and back to my home Will use them for travel always!
By Jean W.