Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
362 reviews
Ship & PlaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Whether you're a frequent flyer or a once-a-year vacationer, Ship&Play relieves you from the hassle of waiting in long lines, wrestling with oversized suitcases, or sifting through a sea of luggage lookalikes at baggage claim. With Ship&Play, you simply pack your bags, schedule a pickup, and enjoy a stress-free travel experience. Backed by an on-time delivery guarantee and personal customer support, where you can always reach a real person, you’ll quickly wonder why you ever traveled any other way.Travel the way it's supposed to be.
Ship & Play (shipplay.com) has 362 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 312 reviews with 5 stars · Clear filters
My experience was that my luggage was picked up at my doorstep and was waiting for me outside my cabin on the ship and I arrived home on a Tuesday and my luggage arrived back at my doorstep on Friday.
By Kathlene T.
The phone representatives made making the shipping experience stress free. We had Fed Ex print the shipping labels before we left on our trip. The cruise ship provided the shipping label holder so no need to buy your own. Once disembarked from the ship, ship and play retrieved our bag and it was shipped to our home. Fantastic experience.
By Mark S.
Staff responsive and pays attention to detai. Reliable and prompt service.
By Harry L.
very easy, luggage actually showed up earlier than scheduled to final destination
By Jacqueline M.
Everything occurred on schedule.
By Manco S.
Suitcase arrived at destination
By Sheila D.
Very easy & painless!! They picked up my bag off my front porch & it was waiting by the door of my suite when i arrived!! Loved it
By Vicki
Great service. Suitcase was delivered to our cabin. Could not be happier with the service.
By Christine H.
