Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
399 reviews
ShipMonkSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ShipMonk is where cutting-edge technology meets world-class fulfillment, all guided by our "merchant-first" core value. This allows us to enable high-volume, scaling DTC brands to stress less and grow more. We shipped millions of packages in 2024, fueled by our 2,300-strong team and proprietary technology that gives merchants a unified view of their inventory, orders, and shipping across all sales channels. With strategically located fulfillment centers across the globe, dedicated "mom & pop" support at a global scale, and refreshingly transparent pricing, it's no wonder we've earned a spot on the Inc. 5000 for seven years running. We're not just keeping up with the future of fulfillment—we're building it.
ShipMonk (shipmonk.com) has 399 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
399 approved reviews, newest moderated first
Our onboarding went smoothly; Ship Monk representatives replied quickly and made sure all our questions were covered. Highly recommend.
By Nataliia D.
Response from ShipMonk· Jul 2, 2024
Dear Nataliia, Thank you for the review! We are happy to hear that your onboarding process went smoothly, and we are here if you have any other questions. Once again, welcome to ShipMonk; we are excited to work with you!
We loved the platform and were impressed by ShipMonk's ability to fulfill for all channels + VAS.
By Brian M.
Response from ShipMonk· Jun 24, 2024
Thank you for the review, Brian! We're so glad that you love our platform. Please let us know if you ever have any questions or if we can enhance your fulfillment experience in any way.
Shipmonk helped a lot with inventory management as we are shipping from overseas. Orders are always on time.
By Ve F.
Response from ShipMonk· Jun 10, 2024
Thank you for the review! We're so glad to hear that you are happy with your inventory management. Please let us know if you ever need any additional assistance.
The folks at Shipmonk are very responsive when you need them. Thanks guys!
By Steven B.
Response from ShipMonk· May 20, 2024
Thanks for the review, Steve! We're so glad that our team has been helpful to you.
Working with Kim Karp at ShipMonk has been an absolute pleasure. Her exceptional support and hard work have been invaluable to our team at 4ocean. The team has been consistently impressed with her dedication and expertise, which have significantly contributed to our operations.
By Dave V.
Response from ShipMonk· May 13, 2024
Dear Dave, Thank you for writing a review about your experience with ShipMonk. We are so glad that you've had exceptional support from Kim, and we'll be sure to share your feedback with her and the entire team. Please let us know if there is ever anything else we can do to set up your business for success.
Abbie Thelusme was an amazing resource for my team and I throughout our time with shipmonk. Unfortunately we had to part ways with the company due to external factors, but Abbie made sure that we ended things on a positive note by proactively helping us ensure our account closure went smoothly. I honestly was very impressed and have nothing but good things to say. Thank you Abbie and the shipmonk team :)
By nick S.
Response from ShipMonk· May 6, 2024
Dear Nick, Thank you for leaving this review about Abbie and your time with ShipMonk. We'll be sure to share your feedback with her and the team. We're sorry to see you go, but we wish you all the best of luck with your future business endeavors.
ShipMonk turned out to be too expensive for our use-case. In general, their support is bad. They simply are unable to fulfill straightforward requests in a timely fashion. These are simple things like getting a box ready for pickup. However, the real disaster is when it comes time to end the service. First, they committed to having our inventory ready for pickup by March 29. When we arrived at the warehouse, the poor warehouse staff had no idea what we were talking about, and had to scramble to get our stuff. Finally we picked up our boxes, but one item (a return) was missing. Not a huge problem, but annoying. Then, when trying to get back the unused balance from our account, the customer service staff kept saying an "offboarding specialist" would contact us. That's fine, but we've picked up our stuff, and just want our refund so we can go. After three weeks, no refund. But after repeated requests to customer service, we finally got a response. Unfortunately, that corresponded to them billing us for three pallets for our pickup, which we never received (and didn't want), as well as for another month of their minimum service fee. Remember, we had cancelled at the end of March, and they're billing as for another month at the end of April. Overall, a complete disaster. Now we'll likely need to take them to small claims court in order to get our money back.
By Ami G.
Response from ShipMonk· Aug 6, 2024
Dear Ami, We are sorry that your experience with our 3PL services was anything short of excellent, and we apologize if that caused you any stress. Our team is glad we were able to engage with you to have a satisfying closing experience, including the refunding of a previous balance. If there is anything else you need, please let us know. If not, and you are still active on Trustpilot, we ask that you please remove this review and others since we were able to connect on the issues raised. Whatever the outcome, we sincerely wish you the best of luck with your business in the future.
Shipmonk has a great team to work with, especially our happiness engineer Shavon & team. They’re always helpful and continue to look for ways to improve and assist us better.
By Julia
Response from ShipMonk· Apr 29, 2024
Thank you for the review, Julia! We're so glad you're having a great experience with ShipMonk. We'll be sure to share your feedback with Shavon and the entire team.
