Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
15 reviews
ShipAndStorageSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Public Storage, Self Storage, Ship And Storage Services,
ShipAndStorage (shipandstorage.com) has 15 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 11 reviews with 5 stars · Clear filters
Used the ship and store option when moving from chicago to new York and everything from beginning to end went as expected. After purchasing my shipping labels online someone called me to confirm all details and sent labels. They also scheduled the carrier pick up for me. I picked up my boxes a month after in new york and the process was simple as well. Note: pick up is only M-F during business hours and give at least 2 days notice. I would use them again.
By Myriam S.
Needed some info regarding an order and was helped by someone named Zee who was extremely helpful. So far so good with L2S!!
By Keran J.
The experience I had was really great. And mostly I am able to trust some when I can contact them and get a good response quickly. That's what happened when all my questions were answered by them. I would like to specifically mention John who was my agent when I asked my doubts who solved all of them very easily while being flexible. Great experience 10/10
By Kushagra G.
Seamless shipping experience, complemented by highly responsive and easily accessible customer support.
By Saha
I was extremely impressed with this company. Our particular situation was an emergency. We accidentally left behind 2 pieces of luggage that belonged to my 10-year-old granddaughter. In her luggage was everything. We were traveling by car for three days and only discovered the missing luggage the first night. What was devastating was she didn't have her 'Teddy', her blanket and her pillow. We used the online site to start the process, then I contacted customer service and the gentleman was so kind in helping us finish processing the order. We had our luggage at our destination in the timeframe that he mentioned. And what is so amazing was that it was during Christmas week. The luggage was dropped off by our next door neighbor on the 22nd of December and we received the luggage at our destination on the 26th! I will always use this company for any of my shipping needs! Top notch customer service!
By Mona L.
It's easy to make orders and the customer service is great. They respond really quickly and professionally. John was great!
By Yoon
Adham was very helpful
By bishoy G.
Order process was easy, and the help chat person was very helpful (which is unusual for help chats)
By Richard S.
Response from ShipAndStorage· Jun 14, 2025
Hello Richard Thank you for the wonderful feedback! We're so glad our customer service was able to guide you through the process with professionalism and care. We truly appreciate your support! Thank You Customer Service Team
