ShinolaReviews of shinola.com

If I could give a zero. Loved my watches, but Detrola crystal cracked. Several emails before I was able to PAY THEM $25 in advance to PAY THE POST OFFICE to return it. I was supposed to hear in 2 weeks how much I would have to PAY THEM to repair -- instead, I rec'd my broken watch back with a letter that had my address & phone number on it that when they tried to reach me (via smoke signals, I must assume) I didn't answer so they could tell me how much I had to PAY THEM to fix it! Needless to say, I emailed them back to say I thought this was B=loney and haven't heard anything but crickets. Good bye and good luck SHINOLA you used to have customer service. Sending you back my broken watch, keep it with my regards.

I purchased a Shinola watch in April for approximately $500. By May, there was condensation under the glass of the watch face and then the band broke as I was simply walking as a screw fell out. I wrote to Shinola twice (in May and again in June) to tell them about both defects and as of July 20 have never heard back from them.

Shinola raised the price of the light silver color (appears gold) Derby 30mm watch from $650 to $950 for their 10 year anniversary sale. However they do give 25% off. Wow-horrible sales tactic.

purchased a Shinola Duck watch because it looks good & the company positions itself as made in America. Well, the watch still looks good but it hasn't run continuously since I bought it despite multiple battery changes. Shinola claims that most problems are battery related, and only in very rare situations is the movement a problem. The battery is not the problem & I suspect the made in America tag is a facade behind which sit cheap foreign made parts. The only movement that has given me any satisfaction was to move the non-working watch back into the box!

I had purchased two wallets from Shinola. In both cases, all of my plastic credit cards snapped at the top. The only card to survive was a metal Amex. Really too bad that these guys care so little as to stand behind their products. I will certainly share this experience with friends, family and employees.

I’m a little shocked that I saw some poor reviews for Shinola watches. I purchased my first Shinola, I think in 2013. Since then I’ve purchased 9 watches. Obviously I love them. Dave at the Logan Circle location in Washington DC is an incredible person to work with. He is not just knowledgeable when it comes to Shinola but will help anyway he can. I will continue to buy Shinola and especially from Dave. I look forward to more Detrola models. Thanks, Shinola!

Customer service would not deal with a prematurely failed rubber watch band. Them: Sorry, no guarantee for watch bands. Me: When I pay $100 for a RUBBER watch band, high quality is a reasonable expectation.

The products look nice (although don't know for certain as have yet to receive mine) but the customer service and general delivery process is terrible. Paid $50 for delivery (already a lot in this day and age but figured since it was coming from the States, and it was an engagement gift, I would suck it up). UPS guy arrives at my door - fiancé (who doesn't know the gift is coming) answers the door and is told to pay a £132 charge. UPS guy says we can pay in cash there and then (obviously don't have that lying around the house) or "pay online". Kicked myself for not asking further details. Have no tracking number, no information from Shinola, no way of paying online. Contacted UPS; they can't do anything without a tracking number. Tried to contact Shinola - contact form on website does nothing; no response on Twitter; phone number is US only - and having already apparently signed up for more than $200 over the watch's cost, I'm not that keen to pay a load of money calling the US! Obviously customs charges are out of their hands but when it's going to add up to so much I think it would be fair for there to be a pretty transparent warning on the website! So now I'm left in limbo, hoping someone replies to my email so that I can pay this extortionate charge to get the surprise watch which is no longer a surprise. Overall, just a ridiculous process. Really wish I'd read other reviews on this company beforehand.