I loved the product until it abruptly…
I loved the product until it abruptly stopped functioning after a few months. Customer service failed to review my message about the malfunctioning unit.
By Ryan
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Poor
567 reviews
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Shine Bathroom uses technology to elevate your bathroom experience. Shine's first product is the Shine Bathroom Assistant - A simple way to automate toilet cleaning and maintenance.
Shine Bathroom (shinebathroom.com) has 567 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
567 approved reviews, newest moderated first
I loved the product until it abruptly stopped functioning after a few months. Customer service failed to review my message about the malfunctioning unit.
By Ryan
3 orders not fulfilled. No answers from customer support. Paid for unlimited cleaning pods and won't allow me to order since December.
By Steve B.
It's been months since I placed my pod order and it hasn't shipped. I requested months ago that my units sensitivity be reset and it never was. My unit grew black mold/mildue on the inside and the tube is dark black with mold/mildue. You don't answer these issues on the fb group and don't allow them to be posted or discussed. I am now out of pods and this thing is useless and you guys don't respond to requests.
By Christin C.
What? You are collecting reviews but you cannot provide customer service? I heard you are bankrupt, and you have scammed me out of approximately $500 between the accessories and the products. Lesson learned, never never never trust a pilot program like this.
By Gina O.
I have been using them for months now.I can't tell any difference whether they are there or not. Batteries die constantly. The app is poorly coded to the point where it kills my phone battery. Even then it never alerts when it's out of cleaner, if the batteries are dead, or if the toilet is stuck running. So I apologize for the negative review but if I have to clean the toilet just the same as without it what's it's actual purpose? There customer service is great they just need better engineers.
By Ryan K.
Customer support has shut down as well as the phone number for the company
By Randy M.
They are out of business.
By Brenda
No where to order pods anymore. Customer service does not answer.
By Kristi